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Why the INE report fails

The INE report (Hotel Occupancy Survey, EOH) gathers where the guests staying during a period come from, plus some property data. If any of this data is missing, the system can’t generate the XML: when you click Generate report nothing downloads and the app doesn’t show any message.
Generate reports window with the INE report and the From and To fields
The most common causes are:
  • Guests without a country of residence on their record.
  • Guests resident in Spain without a province.
  • Incomplete property data: tourism registration number, category, beds, address or phone. Support sets this up; see Configure INE for a new property or year change.
  • Beds configured below the capacity of your rooms, for example after adding rooms.
Roomdoo’s check-in already asks for the country of residence and, for residents in Spain, the province. Today it should only happen in isolated cases (older records, created before that validation) or because of the property setup.

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Before generating: check the check-ins

The report is built from check-ins, not from reservations. Before generating it, make sure that:
  • Every stay in the month has its check-in done. Reservations without check-in don’t count towards arrivals, overnight stays or occupied rooms. If there isn’t a single check-in in the whole month, the file has no guests and IRIA rejects it.
  • Every guest has a country of residence and, if they live in Spain, a province.
  • All guests are registered, children included. For the INE, everyone who stays overnight counts as a traveller, whatever their age. If there are cots or extra beds, add them to the reservation as an extra bed so the file declares them.
If the file is generated but IRIA rejects it, see Errors uploading the INE file to IRIA.

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What to do

1

Note the period

Write down the dates of the report you were trying to generate (from/to).
2

Contact support

Send us:
  • Property name
  • Report period (from/to)
3

While we fix it, don't submit the broken report

If INE is waiting for it, flag it as urgent so we prioritise. The deadline matters to avoid penalties.

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What we do from support

  1. Identify which guests in the period have incomplete data or which property detail is missing
  2. Send you the list to complete with what’s in your records (ID copies, check-in logs)
  3. Once the records are updated, generate the clean report
In cases where the missing data is unrecoverable (very old guests with no archived ID copy), we review what exceptions INE accepts.

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When to contact support

Always when the report doesn’t download. The app doesn’t say which record or data is failing, so we identify it from support.
Don’t submit the XML report by filling in invented data just to pass INE’s validation. The declaration is legally binding and putting false data can trigger penalties much bigger than submitting late.