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Here’s a step-by-step guide to sending data for the INE Hotel Occupancy Survey (EOH) for hotel establishments from Roomdoo. If you’re not sure which survey applies to you, or your property is an apartment, rural tourism, campsite or hostel, first see INE occupancy surveys.
Before you start: To complete the EOH (Hotel Occupancy Survey), you need to receive an official communication from INE with the data needed to fill it in. The communication, which may arrive by email or letter, contains an order number and a password.
Roomdoo’s file only includes guests who have been checked in: reservations without a check-in don’t count towards arrivals, overnight stays or occupied rooms. Before generating it, check that every stay in the month has its check-in recorded.

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Steps to complete the hotel occupancy survey with Roomdoo

1

Receive the INE notification

You’ll receive a communication from INE with the order number and a password. It can arrive by email or letter, asking you to send occupancy data for a specific month. Send it as soon as possible to avoid penalties and to fix any errors in time.
2

Generate the XML file from Roomdoo

  • With the right hotel selected, open Generate reports in the side menu (or Reports → Generate reports, if your property has more reports) and choose INE.
  • In From and To, pick the whole month INE asks for: From the 1st and To the last day of that month, even if the questionnaire mentions a week or a fortnight. Roomdoo generates exactly the dates you choose: if you pick only the week, or go on to the 1st of the next month, IRIA will reject the file.
  • Click Generate report: the XML file downloads to your computer.
Generate reports window with the INE report and the From and To fields
If nothing downloads when you click Generate report, some guest data or the property’s INE setup is missing (for example, the tourism registration number or the category). See INE report fails because of incomplete guest data.
3

Log in to the INE's IRIA platform

Go to IRIA, enter the Nº de orden (order number) and Contraseña (password) the INE sent you, and click Cumplimentar encuesta.
IRIA login with the order number and password
4

Open the XML upload

You’ll see the month’s pending questionnaire. To upload the file, click the upload icon on the right, next to the Cumplimentar encuesta button.
Don’t click Cumplimentar encuesta on this screen: it’s for filling in the questionnaire by hand, question by question, and it cancels the option to upload the XML file.
Pending questionnaires list with the XML upload icon highlighted
5

Upload Roomdoo's file

  • Enter your Email (required).
  • Click Cargar XML respuestas (Upload XML answers) and choose the file you downloaded from Roomdoo.
  • When Ya puedes enviar tu archivo (You can now send your file) appears, click Enviar cuestionario. At this step IRIA only checks the file; it can take a little while.
Upload answers screen with the file loaded and the Enviar cuestionario button
6

Check the upload validations

IRIA shows the result under Validaciones de la carga (Upload validations):
  • If it says El fichero cargado no presenta errores (The uploaded file has no errors), click Acceder al cuestionario (Open the questionnaire).
  • If it shows errors, click Atrás (Back) and don’t open the questionnaire: once inside, you can’t upload another XML. Don’t edit the file by hand: contact support with a screenshot of the error. If the error is that the percentages by customer type don’t add up to 100%, see INE: ‘ADR sum by customer type isn’t 100%’.
Every attempt is recorded under Intentos de carga (Upload attempts) on the upload screen: you can upload the file again as many times as needed as long as you haven’t opened the questionnaire.
Upload validations with no errors and the Acceder al cuestionario button
Example of a file with errors:
Upload validations with a schema error and the Atrás button
7

Review the questionnaire and submit it

  • Inside the questionnaire you’ll see the file’s data in blocks. The establishment details can be corrected; arrivals, departures, overnight stays and rooms can’t.
  • On the last screen, check Precios (Prices) and Personal (Staff): if anything is missing, fill it in by hand, as it’s mandatory.
  • Click Enviar (Send). You’ll see the message El INE le agradece su participación en la encuesta (The INE thanks you for taking part in the survey).
  • Under Cuestionarios pasados (Past questionnaires) you can download the receipt and the questionnaire PDF.
Submitting is final. If you later need to upload another file, only the INE’s data collection unit can allow it (their contact details appear in the questionnaire itself).
If you have any doubts, get in touch at soporte@roomdoo.com with a screenshot of the error so we can help more precisely.

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INE help

The INE explains step by step how to upload the file in its manual ¿Cómo subir correctamente el fichero XML? (in Spanish). The file generated by Roomdoo already follows the INE’s official schema: you don’t need to validate it against the schema that can be downloaded inside the questionnaire. For questions about the questionnaire, contact the data collection unit indicated in the INE’s communication. For any question or error about the file generated by Roomdoo, contact soporte@roomdoo.com.

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Other surveys

  • Tourist apartments: ask support for this survey’s file; soon you’ll also be able to generate it from the app. See Tourist apartment occupancy survey.
  • Rural tourism, campsites and hostels: these surveys don’t accept an XML file; they’re filled in on screen in IRIA. See INE occupancy surveys.
If something goes wrong, see Errors uploading the INE file to IRIA and INE frequently asked questions.