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Core terms

Hotel management software. Roomdoo is a PMS — it manages reservations, invoicing, planning, check-in/out and communication with other systems.
Calendar-style view showing every reservation at the property crossed with the rooms. Lets you drag and drop reservations, see availability and blocks. See Planning colours.
Guest’s charge account during the stay. Groups room, consumed services, payments and, when closed, becomes the invoice.
Unique alphanumeric code for each reservation. The reference you use when talking about a specific reservation with support or with a guest.
People. “A 2-pax reservation” = a reservation for 2 people. Used to avoid confusion with “rooms”.
Average daily rate: room revenue / rooms sold. Key metric for INE reporting and revenue analysis.
Revenue per available room. Combines occupancy and ADR. Measures the commercial health of the property.

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Sales channels and integrations

Online travel agency: Booking, Expedia, Airbnb, Hotelbeds, Despegar, etc. They sell your inventory on commission.
Intermediary system that distributes availability and prices from your PMS to every OTA and collects their reservations. Roomdoo primarily uses Wubook (sometimes Neobookings). See OTA synchronisation.
Association between Roomdoo rooms and the rooms each OTA sees. Broken mapping means an OTA sells the wrong room — or doesn’t sell it at all.
When two channels sell the same room at the same time. Common during fast-selling peaks or sync failures. See OTA synchronisation.
Rooms allocated for sale on a channel. If Roomdoo gives 10 to Booking on a date and a different allotment to Expedia, that’s the split.

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Rates and availability

Pricing configuration for a room type. Can include restrictions (min/max stay, allowed arrivals/departures) and policies (cancellation, prepay). See Create / update rates.
Sales-limiting rule: min/max stay, closed to arrival, closed to departure, closed (no sales). See Availability and restrictions.
Lowest publicly available rate — what a user sees without promotions.
Local levy per night and per person (Balearic Islands, Catalonia, Santiago de Compostela, A Coruña, etc.). Calculated automatically on the invoice when configured. See Tourist taxes.

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Compliance

Mandatory AEAT (Spanish tax authority) system for sending invoices. Each invoice is chained with the previous one. Required for companies from 01/01/2027 and for self-employed from 01/07/2027. See VeriFactu.
Spanish Ministry of the Interior platform for traveller registration (replaces the old “guest report” workflow). Mandatory in Spain. See SES Hospedajes.
Spanish National Statistics Institute. Tourist properties must submit monthly data on occupancy, ADR and guest origin. See INE.
  • DNI: Spanish ID card for nationals.
  • NIE: Equivalent for foreign residents.
  • NIF: Tax number — DNI (individuals) or CIF (companies) for invoicing.
  • CIF: Company tax identifier.

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Operational flows

Guest arrival and departure in the system. Check-in happens when the guest arrives (in person or via auto check-in link); check-out, when they leave. Changes the reservation state and the planning colour.
The guest completes their data before arrival (via email link). Speeds up reception and improves SES data completeness.
Confirmed reservation whose guest doesn’t show up. Usually triggers a penalty per the rate’s policy. See No-show.
Draft invoice: shows amounts and data but isn’t fiscally valid until validated. Useful to send the customer before payment. See Proforma.
Invoice that corrects (voids or adjusts) a validated invoice. When VeriFactu is active or more than 48 h have passed, it’s the only way to change something. See Correct an invoice.
Missing a term? Send the one that gave you doubts to soporte@roomdoo.com and we’ll add it.