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Before contacting support

These errors are handled case by case. So we can diagnose quickly, gather:
  • Screenshot(s) of the list or view with the problem
  • Exact steps to reproduce it: where to click, which filters to apply, etc.
  • When it started (after an update? always?)
  • Whether it affects every user or only one person
The more specific the detail, the faster we resolve it.

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What to do

Contact support with the information above. If we confirm it’s a reproducible bug, we open a ticket with the technical team.

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When to contact support

Whenever you see:
  • A list with empty rows or columns that used to have data.
  • Format errors (cut text, wrong dates, incorrect amounts).
  • Missing data in a view that used to show it.
If the problem disappears when you refresh the page, it was a one-off loading glitch. If it comes back after a while, then it’s worth reviewing — send us the screenshots.