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Why Airbnb is a different case

Airbnb reservations reach Roomdoo through the channel manager (Wubook, Neobookings, or whichever you use). But, unlike Booking or Expedia, Airbnb is the most fragile source: many sync errors come from their side, not from the path to Roomdoo.

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What to do when an Airbnb reservation doesn’t arrive

1

Check the reservation in Airbnb's panel

Verify the reservation is actually confirmed in Airbnb and that no warning or error shows.
2

If the reservation is for today, create it manually

To avoid losing the room: create a direct reservation in Roomdoo with the Airbnb data (a temporary patch). Mark the sales channel correctly.
3

Contact Airbnb

You have to contact Airbnb’s support so they tell you the error they’re reporting. Roomdoo doesn’t have visibility into Airbnb’s internal notices.
4

Contact Roomdoo support

Tell us about the case (Airbnb booking reference, affected dates). We check from our side whether something is blocked in the sync chain and unblock it if needed.

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When to contact support

Always when an Airbnb reservation doesn’t reach Roomdoo after a reasonable time and you’ve verified in Airbnb that it’s confirmed. We review it in parallel to what you handle with Airbnb.
If you create the reservation manually as a patch, let us know. If Airbnb later processes the original reservation, you might end up with duplicates we’d need to clean up.