Skip to main content

​
Why it’s needed

For Roomdoo to manage connectivity with Booking.com (rates, availability and property data), a Roomdoo-specific user has to be created inside your Booking extranet. This is a one-off step during onboarding.

​
Steps

1

Open your extranet

Go to admin.booking.com and sign in with your main user and password.
2

Open the account menu

In the top-right corner, click the user icon.
User icon in the Booking.com header
3

Open user management

From the dropdown, pick Create and manage users.
Create and manage users option in the Booking.com menu
4

Invite a new user

Click Invite a new user.
Invite a new user button on User account management
5

Fill in the new user details

  • Name: use the format Roomdoo + your property initials in uppercase. Example: Hotel Villa Magna → RoomdooVM
  • Email: otas@roomdoo.com
  • Permissions (next step of the form), you must tick:
    • Connectivity provider
    • Rates and availability
    • Property details
Invitation form with Name and Email fields
6

Send the invitation

Click Send invitation. The new user receives an email with the link to set up their access.
The otas@roomdoo.com mailbox is the connectivity team’s shared inbox. When the invitation arrives, we complete the setup and the connection is ready to sync.

​
When to contact support

  • Booking.com rejects the invitation or doesn’t process it.
  • You’ve sent the invitation but connectivity still doesn’t work after a few hours.
  • You can’t tick one of the required permissions (Connectivity provider / Rates and availability / Property details).
  • You need to remove or regenerate the user for any reason (e.g. the previous setup was lost).
Don’t use a personal or property email for this user: the mailbox must be otas@roomdoo.com so the connectivity team receives Booking’s notifications and can act on them.