Can’t find what you’re looking for? Try the search bar at the top or write to soporte@roomdoo.com and we’ll help you.
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Most searched
Overpayments from cents mismatch
The false payment overbooking: why a cents-level overpayment appears and how to balance it.
Cancel a reservation
How to cancel cleanly and what happens to charges, OTAs and SES.
Change reservation dates
Modify arrival or departure without breaking rates, charges or compliance.
Check-in won't go through
The most common reasons check-in gets blocked and how to unblock it.
OTA reservation not synced
When a Booking, Expedia or Airbnb reservation doesn’t land in Roomdoo.
Modify invoice details
Change name, tax ID or address on an issued invoice — what to do depending on VeriFactu and the 48 h rule.
Roomdoo tour in 5 minutes
New to Roomdoo?
Quick start guide on video
Short video series covering the essentials: planning, reservations, check-in, invoicing and settings.
Where to start by role
Guided paths for reception, finance and management.
Planning colours
What each colour on the reservation calendar means.
Quick app tour
Welcome screen (dashboard)
Welcome screen (dashboard)
Roomdoo’s welcome screen gives you a quick overview of what’s happening at your property today. A few things you can do from here:
- If you manage more than one property, use the dropdown in the top-left corner to switch between them.
- Check the report of today’s pending check-ins and check-outs.
- See the chart and details of today’s occupancy.
- Review the summary of the day’s bookings: new reservations, in-house guests, cancellations, check-ins and check-outs.
- Check the summary of newly received reservations.
- Browse the latest Roomdoo updates and news.
Reservation planning
Reservation planning
To open the planning, click the dropdown on the left and select Reservation planning.It’s a single calendar for reservations from every channel, with drag and drop interaction so you can manage rates, arrivals, departures and room assignments.What you can do from here:
- Pick which dates to display (defaults to yesterday onwards).
- Apply filters (room type, capacity, etc.).
- Create reservations or block rooms.
- Search reservations.
- See available rooms and the occupancy percentage (blocks don’t count as occupied).
Browse by topic
Reservations
Create, modify, check-in/out, blocks, groups, cancellations.
Invoicing
Invoices, proformas, correctives, VeriFactu, export.
Payments and charges
Charges, payment links, reconciliation, POS, overpayments.
Compliance
VeriFactu, SES Hospedajes and INE — everything regulatory.
Channel Manager and OTAs
Wubook, Booking, Expedia, Airbnb and sync.
Rates and availability
Create and maintain rates, restrictions, taxes.
Contacts and guests
Document scanning, customer language, duplicates.
Settings
Initial setup, users, automatic emails, integrations.
Smart locks
Door codes and smart lock concepts.
Still stuck?
Contact support
Email soporte@roomdoo.com with the property, booking reference or invoice number, a screenshot of the problem and the steps to reproduce it. We’ll reply as soon as we can.