Skip to main content
Don’t confuse this with creating a Roomdoo user on Booking.com. For Booking.com, what we recommend is to create a Roomdoo user in your extranet: with that access, our team sets up the connection and everything else for you. Activating WuBook directly as your connectivity provider is something else: you do it yourself, without giving us access to your extranet.

​
What it is and when to use it

Roomdoo connects to online sales portals (OTAs) through WuBook, the channel manager we work with. For WuBook to manage your availability, rates and reservations, each portal needs to have it authorised as your connectivity provider. This guide explains how to give that authorisation yourself from the extranet:
  • Booking.com: follow this guide only if our team asks you to. If you’ve created a Roomdoo user for us, you don’t need to do any of this: we take care of it.
  • Expedia: this is the step you need to take to connect the channel.
It’s a one-off step per portal and takes a few minutes. Once you’ve done it, our team finishes setting up the channel in WuBook and lets you know as soon as the connection is live.
The screenshots show the Spanish version of each extranet. Menu names may vary slightly depending on your language.

​
Booking.com

1

Open “Connectivity provider”

Go to admin.booking.com and sign in. In the top-right corner, click your account icon and select Connectivity provider.
Booking.com extranet account menu with the Connectivity provider option
2

Search for and select WuBook

If you don’t have a channel manager connected, you’ll see a search box. Type WuBook and select it from the results.
Booking.com connectivity provider search with WuBook typed in
If you already have another channel manager connected, you’ll see Connection management instead. Click Change provider and search for WuBook.
Booking.com Connection management screen with the Change provider button highlighted
Changing provider from here uses Booking.com’s Quick Switch: your property stays online while the change happens.
3

Connect

Check that all permissions are ticked (they come preselected) and click Connect.
Connect with WuBook screen with every permission ticked and the Connect button
The connection is approved automatically. You’ll see Connection request completed — there’s nothing else to do in the extranet.
Connection request completed confirmation: your connection with WuBook is active

​
Expedia

1

Open “Connectivity settings”

Sign in to the Expedia extranet. In the left-hand menu, open Rooms and rates and select Connectivity settings.
2

Select WuBook as your provider

On the connectivity screen, search for and select WuBook as your channel manager.
If you already have another channel manager active, you need to disconnect it first. Then you’ll be able to select WuBook.
3

Enable the connection both ways

Tick both connection options and save your changes:
  • AR (Availability & Rates): so WuBook manages your availability and rates.
  • BR (Booking Retrieval): so WuBook receives your Expedia reservations.
Always tick both. With only one, the connection is half-done: either Expedia doesn’t get your prices and availability, or your Expedia reservations don’t reach Roomdoo.

​
Next: send us the property ID

Once you’ve activated the provider on one or both portals, write to soporte@roomdoo.com with your property ID on each channel. On Booking.com, the ID appears in the extranet header, next to the property name:
Booking.com extranet header with the property ID highlighted
On Expedia, click the property name in the top-right corner and you’ll see its ID in the dropdown:
Expedia extranet property dropdown with the ID highlighted
With that, our team:
  1. Checks that the authorisation has come through.
  2. Maps your rooms and rates in the channel manager.
  3. Enables availability, price and reservation sync.
  4. Confirms when the channel is up and running.

​
When to contact support

  • You’re not sure whether to follow this guide or create a Roomdoo user.
  • You can’t find WuBook in the provider search.
  • The OTA doesn’t confirm the connection or shows an error when connecting.
  • You’ve sent us the property ID and, a few hours later, the channel still isn’t syncing.
  • You want to switch channel manager and aren’t sure how to do it without stopping sales.

Booking.com: create a Roomdoo user in your extranet

Booking.com: authorise Roomdoo's emails and links

Wubook — connecting your channel manager

OTA synchronisation