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You can search for a reservation from the top-right corner of the calendar. Multiple search criteria are supported, such as guest name or reservation number. Search reservations

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Reservation summary information

At the top of the result you’ll see a short summary with the following information:
  • The name on the reservation.
  • The agency or OTA logo (if the reservation came through one).
  • Number of rooms in the folio.
  • Folio number.
  • Folio status (confirmed, cancelled, etc.).
  • Total reservation amount.
  • Payment status.

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Reservation tabs

Below the summary are several tabs:
The General tab shows the high-level details of the reservation:
  • The Guest data section shows guest details and lets you edit them.
  • The Folio details section shows things like the applied rate, the external reference from the OTA or agency, and so on.
  • Click Print folio to print or download a quote for the guest if they need one.
The Reservations tab shows every reservation inside the folio, with:
  • Reservation status (with its colour) and assigned room.
  • Number of nights.
  • Check-in and check-out dates.
  • Number of guests.
  • Whether services are booked.
  • Price per reservation.
Click any reservation to see the full details. For more, see the reservation view guide.
The Payments tab shows the payments and refunds for the reservation:
  1. The amount still pending.
  2. Amounts already paid, with date and payment method.
  3. Any refunds issued.
The Invoicing tab shows the invoices issued for the folio, plus any items still pending invoicing.
The Messages tab shows the audit trail of changes:
  1. You can re-send confirmation, cancellation, or departure emails.
  2. Every change on the reservation is logged with date and the user who made it.

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More on managing reservations