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Here’s the video walkthrough for recording a payment in Roomdoo:
To record a payment in Roomdoo, start by opening the property planning. Depending on your property’s colour settings, the colour of each reservation on the calendar can also show whether it’s already paid or still has an amount pending. See the legend in Planning colours. To record the payment, open the reservation from the calendar (or by reservation number), go to the Payments tab, and click Register payment. The button shows up in the pending-amount box as long as there’s something left to charge.
Payments tab with the amount pending from the guest and the Generate link and Register payment buttons
Once there, enter the date, the payment method (cash, card, etc.) and the amount (by default, the full pending amount), then click Save. The payment then appears under Registered payments and is deducted from the reservation’s pending amount; if you charged the full amount, the reservation shows as paid. If your account already has the new payment window (being rolled out gradually), the confirm button is called Register payment.
CHARGE window with the date, the payment method and the amount to charge
Reservation's registered payments with each payment's date, method and amount, and the + Refund button
Payments you take on the card terminal or with your bank’s payment tools don’t reach Roomdoo on their own: always record them here with Register payment, using the matching payment method.
If you made a mistake recording a payment, open the payment’s ⋮ menu under Registered payments: Edit charge lets you fix the date or amount, and Cancel charge cancels it (if it was reconciled with an invoice, it’s unlinked automatically). If the payment came in automatically with the OTA reservation (a prepayment), check with support before changing it.
Folio Payments tab with a payment three-dots menu open: Edit charge, Download receipt, Cancel charge and Create advance invoice
You might also be interested in our guide on how to issue invoices in Roomdoo.