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When you need to split a payment

Common cases:
  • Customer pays part in cash and part by card
  • Company covers part and the guest covers the rest (e.g. room + per diem)
  • Advance via transfer and the remainder at check-out by another method
Roomdoo lets you record several payments on the same reservation, each with its own method.

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How to do it

1

Open the reservation

Find the reservation where you want to record the payments.
2

Payments tab → Register payment

In the Payments tab, click Register payment in the pending-amount box.
3

Enter amount and method

Pick the payment method and change the suggested amount (by default, the full pending amount) to the share you’re charging with that method (for example, 200 € in cash). Click Save.
4

Repeat for each method

Click Register payment again and enter the next amount and method (for example, 150 € by card). The button keeps showing while there’s an amount pending, so you can repeat this as many times as needed.
5

Verify the total adds up

The sum of partial payments should equal the total reservation amount. The folio should show zero balance.
Payments tab with several registered payments with different methods and 0.00 € pending
If one part is paid by the contracting company and another by the guest, make sure the invoice is issued to the right customer. Splitting the payment doesn’t split the invoice: the invoice is issued to the customer you choose when you create it in the Invoice tab.

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Common cases

Depends on how you agree with the agency:
  • Single invoice to the agency for the total: the agency pays its share, the customer pays theirs (to the hotel), but accounting-wise the agency invoices everything and then bills the customer back. Cleanest.
  • Two separate invoices: part to the agency, part to the customer. You can do this yourself from the Invoice tab: create the first invoice to the agency, removing the lines that don’t belong to it (they stay pending to invoice), and then create the second one to the customer with the rest. See How to create invoices.
That’s exactly the partial-payment flow. Record the advance with transfer method now, and at check-out record the rest with the matching method.If the customer wants an invoice for the advance before check-out, tick Does the client request a deposit invoice? when recording the payment, or use Create advance invoice in the ⋮ menu of the recorded payment. See Advance invoices.
You can fix it yourself from the Payments tab, under Registered payments: open the payment’s ⋮ menu and choose Edit charge to change the date or amount, or Cancel charge to cancel it. If it was reconciled with an invoice, it’s unlinked automatically.If Roomdoo won’t let you cancel it (for example, because the payment date falls in an accounting period that is already closed), or if the payment came in automatically with the OTA reservation, contact support with the payment details (date, amount, method).

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When to contact support

  • Roomdoo won’t let you cancel a payment recorded by mistake (for example, because its date falls in an accounting period that is already closed).
  • The folio balance is off after recording all partial payments.