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When you need to split a payment

Common cases:
  • Customer pays part in cash and part by card
  • Company covers part and the guest covers the rest (e.g. room + per diem)
  • Advance via transfer and the remainder at check-out by another method
Roomdoo lets you record several payments on the same reservation, each with its own method.

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How to do it

1

Open the reservation

Find the reservation where you want to record the payments.
2

Payments tab → New payment

In the payments tab, click New payment.
3

Enter amount and method

Put in the share charged with the first method (for example, 200 € in cash) and save.
4

Repeat for each method

Click New payment again and enter the next amount and method (for example, 150 € by card). Repeat as many times as needed.
5

Verify the total adds up

The sum of partial payments should equal the total reservation amount. The folio should show zero balance.
If one part is paid by the contracting company and another by the guest, make sure the invoice is issued to the right customer. Splitting the payment doesn’t split the invoice — the invoice goes to the billable customer the folio specifies.

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Common cases

Depends on how you agree with the agency:
  • Single invoice to the agency for the total: the agency pays its share, the customer pays theirs (to the hotel), but accounting-wise the agency invoices everything and then bills the customer back. Cleanest.
  • Two separate invoices: part to the agency, part to the customer. More complex and requires two folios or a split invoice. If you need this, contact support.
That’s exactly the partial-payment flow. Record the advance with transfer method now, and at check-out record the rest with the matching method.If you want an invoice for the advance before check-out, see Proforma vs final invoice.
Voiding a recorded payment needs support. Don’t delete it directly — contact support with the detail of the payment to void (date, amount, method).

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When to contact support

  • You need two separate invoices (one to the company and another to the customer) for the same reservation.
  • You need to void a partial payment recorded by mistake.
  • The folio balance is off after recording all partial payments.