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A customer’s contact record keeps two addresses that can be different:
  • Residence address — the one captured at check-in (General information tab → Residence data).
  • Fiscal / billing address — the one used on invoices (Invoicing tab).
By default they’re the same, but you can set a different billing address without touching the check-in one.
Editing the address in General information changes the check-in address. To bill to a different address, always do it from the Invoicing tab, as shown below.

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Set a billing address different from the check-in one

1

Open the customer's contact record

While invoicing, click on the customer shown on the invoice to open their record. You can also reach it from the reservation or from the Contacts section.
2

Go to the Invoicing tab

In the contact record, open the Invoicing tab.
3

Check the fiscal document

Confirm the Tax document type and Tax document number.
4

Choose “Use other address”

Under Fiscal address, select the Use other address card (instead of Use residence address).
5

Fill in the billing address

Enter Address, Postal code (picking the code autofills city, state and country), City, Country and State.
6

Save

Click Save. The check-in (residence) address stays untouched — only the billing address changes. The new address is used on proformas and on the invoices you issue from now on.
This is the correct way to change the address a guest is billed to. Only the fiscal address changes; the residence address from the check-in is kept.

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Good to know

It only shows for Person contacts that already have a residence address (for example, a guest who has checked in). For Company or Agency contacts there is a single fiscal address.
Roomdoo tells you on screen: in General information, while billing uses the residence address, you’ll read “This address will also be used for invoicing. You can modify it in the Invoicing tab if necessary”. In Invoicing, if the contact has no residence address yet, you’ll read “This address will also be used as the residence address. You can modify it in the General data tab if necessary”. Residence = check-in; Fiscal = billing.
Changing the contact’s fiscal address doesn’t correct invoices that are already validated: they remain the ones the customer received (and the ones reported, if your property has VERI*FACTU active). Correcting the address on an issued invoice needs a corrective and a new invoice: contact support. See Correct an invoice and Modify invoice details.