Skip to main content

​
Two paths depending on what changes

If you need to change the customer’s data (legal name, tax ID, address), updating the contact is usually enough and the invoice refreshes by itself. If you need to change the reservation’s data (dates, different billable customer, add or remove lines), a corrective has to be issued.

​
Change the invoiced customer’s name / tax ID / address

1

Open the contact record

Left side menu → Contacts → find the company or customer that shows on the invoice.
2

Update the data

Edit the name, tax ID, address, or whatever needs changing. Save. The data updates automatically on the invoice.
3

Verify the invoice

Go back to the reservation → Invoicing section → confirm the data has been picked up correctly.
4

If it didn't refresh on its own, force it

Inside Invoicing, click Modify on the invoice line → remove the linked contact and search for it again. On save, it updates.
Once the contact is updated, you can resend the invoice to the customer using the Send by email button on the invoice itself.

​
When a corrective is needed instead

If what changes isn’t contact data but the reservation itself — dates, a different billable customer, add or remove lines — a corrective has to be issued. See Correct an invoice.

​
Special cases

Don’t touch the validated invoice — always corrective. The fiscal numbering is already sent to the tax authority; modifying data without a corrective opens a compliance issue. See Correct an invoice.
In this case, updating the contact is usually enough. Follow the steps above.
Try step 4: inside Invoicing, click Modify on the line, remove the linked contact, and search for it again. On save the data updates. If it still doesn’t, contact support with the booking reference.
Screenshot the error and contact support. These cases are usually a configuration or VeriFactu lock that we review from the back.

​
When to contact support

  • The invoice is in VeriFactu and is older than 48 h.
  • The system errors out when saving.
  • After updating the contact, the data doesn’t reflect on the invoice even after forcing the refresh.
Don’t manually edit the invoice PDF or try to “rewrite” the data through other paths. Any modification outside the proper flow breaks the coherence between what’s invoiced and what’s reported to the tax authority.