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When it shows up

Roomdoo sends communications to SES Hospedajes in the background: the app doesn’t show the status of each submission. You may spot a problem, for example, when checking your communications on the SES.HOSPEDAJES portal or through a notice from the Ministry. The most common cases are:
  • Generic submission errors: the Ministry reports that some data is invalid (ID format, date, guest ID, etc.).
  • Unrecognised postal code: the platform returns a postal code or municipality error, even when the postal code is valid.
  • A traveller report that doesn’t show as sent: usually because the guests weren’t checked in on Roomdoo.
Support can see the status of each submission per reservation, so if in doubt, ask us to check it.

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What to do

Contact support with:
  • Affected property
  • Exact error message SES Hospedajes returned, if you have it
  • Booking references or guest IDs involved (if you have them)
  • Screenshot of the notice, if you have it
We review the submission from our side: in some cases the guest data needs fixing, in others we update the postal code table or adjust the connection. Once it’s sorted, we resend the affected report or communication: fixing the data doesn’t resend it by itself.

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Common cases

If the ID has non-standard characters or is missing the letter, the send may fail. Check the guest record on the affected reservation and fix the data. Then let us know so we resend the report: fixing the record doesn’t resend it automatically. If the data is correct but still fails, contact support.
For each guest resident in Spain, Roomdoo translates their postal code into the municipality SES asks for, using a postal code table. If a postal code is new or isn’t in that table, SES may reject the report even though the code is correct. Send us the postal code and the reservation: we add it in a Roomdoo update and resend the affected reports. It may take a few days.
The traveller report is sent when you check the guests in on Roomdoo (when you complete the check-in or click Mark arrival). Check that the reservation has been checked in. If the stay already ended without a check-in, or if the check-in is done and the report doesn’t show up, contact support. More detail in SES Hospedajes: guide.
If errors affect many reservations in a row, there’s a deeper issue (configuration, SES connection). Send us the list and we review them in batch.

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When to contact support

Always. SES Hospedajes submission errors aren’t resolved from the Roomdoo app — they need review on our side.
Don’t upload invented or manually modified data to make the submission pass. The declaration to SES Hospedajes is legally binding, and incorrect data can trigger penalties.