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What a quote is

In Roomdoo, a reservation in quote is a reservation that holds availability but isn’t confirmed yet. On the calendar it shows in a specific colour to distinguish it from confirmed ones.
New reservation summary with the Confirm reservation and Save as quote buttons
It’s used to:
  • Hold an option for a customer who hasn’t decided yet
  • Block rooms for a group under negotiation
  • Generate an economic proposal the guest can accept or decline

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Why a quote ends up confirmed

When you create a reservation, Save as draft leaves it in Draft (quote) status. It becomes confirmed in these cases:
  • Confirm reservation was clicked — the main button right next to Save as draft.
  • Confirm Reservation or Confirm Reservations was used in the reservation’s or the folio’s three-dots menu.
  • Rooms were added to the folio with Add rooms: the new rooms are created confirmed and the folio becomes confirmed (the rooms it already had stay as a quote). If you want to keep it as a quote, create the proposal with all the rooms from the start.
Once confirmed, the reservation can’t be reverted to a quote from Roomdoo.

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What to do

Contact support with:
  • Booking reference of the affected reservation
  • Property
  • Confirmation that you intended to save it as a quote (not confirmed)
Support checks whether it can be set back to a quote and lets you know. The reservation keeps holding the availability in the meantime.

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Common cases

Keep in mind that a reservation in Draft can’t be invoiced: to issue the proforma or the invoice, confirm it first (Confirm Reservations in the folio’s three-dots menu). The behaviour of the buttons can’t be configured.
Checking in doesn’t confirm the quote: the folio stays in Draft and can’t be invoiced. Confirm the reservations before checking in. If you’ve already checked in, contact support to get the folio confirmed.
If it’s happened on multiple reservations in a short time, send us the booking references in bulk. We handle them together.

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When to contact support

Whenever a reservation has saved as confirmed when it should have been a quote. It can’t be reverted from the Roomdoo app.
Don’t create duplicate reservations as a shortcut (one confirmed and a “dummy” one as a quote). Every reservation holds real availability, and duplicating them distorts calendar occupancy and reports.