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When this case comes up

A reservation should be at 0 € for one of these reasons:
  • Hotel-invited guest: press visits, FAM trips, owner’s family, internal prizes.
  • Compensation for an incident: a guest had a bad experience and is compensated with a free stay.
  • Initial charge error: an amount was charged that shouldn’t apply (for example, a promotion that wasn’t applied when creating the reservation).
The path depends on where the reservation currently is. Start with the scenario that best fits your case.

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Create a new reservation at 0 € as an invited guest

If the reservation hasn’t been created yet and you want to handle it as a complimentary stay:
1

Click Create reservation

From the calendar or main menu, click Create reservation.
2

Pick the Invited option

In the reservation type options, choose Invited.
3

Configure the reservation

Enter the guest data and stay details (dates, room, etc.).
4

Check the accommodation amount

For this reservation type, the accommodation stays at 0 € automatically.
You can still add additional services:
  • If the guest needs to pay for them, leave the regular price.
  • If they shouldn’t be charged either, edit the service and set its amount to 0 €, just like on any other reservation.

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Set an existing reservation to 0 € (no invoice issued yet)

If the reservation already exists but doesn’t have an issued invoice yet, you can take it to 0 € applying a 100 % discount:
1

Open the reservation

From the calendar or the search, open the affected reservation.
2

Go to Price

In the Reservation section, go to Price.
3

Click Adjust prices

A popup opens where you can edit the rate, assign another room category or change the price.
4

Open See detail

Inside the popup, click See detail.
5

Enable the percentage discount

Turn on the Show discount in percentages option.
6

Apply 100 % discount

On the calendar at the bottom, apply a 100 % discount to the corresponding dates. The total goes to 0 €.

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The reservation already has an issued invoice or a linked payment

If the reservation is already invoiced or has a recorded payment, you can’t modify the price directly. A corrective with a full credit note is required, and we handle it from our side. Contact support with:
  • Booking reference
  • Reason for the complimentary (invited guest, compensation, etc.)
  • If there’s a linked payment: whether the refund goes back to the original method (card, transfer) or stays as credit
We’ll let you know when it’s clean.

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When to contact support

Whenever there’s a validated invoice or a linked payment. A corrective with a full credit note is only handled from the Odoo back-office.
Don’t void the validated invoice yourself or delete the payment. Fiscal numbering is irreversible, and voiding without the proper corrective can create a mismatch that gets reported to the tax authority (through VeriFactu in Spain).