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What was happening (historical bug)

The document scanner OCR sometimes misread a Spanish DNI format and stored it in the NIE field (or the other way around). Check-in completed, but the data was recorded with the wrong document type, which caused later issues when sending to SES Hospedajes.

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Current status

This bug is now fixed. The OCR now correctly tells apart:
  • DNI (8 digits + letter)
  • NIE (X/Y/Z + 7 digits + letter)
  • Passport (variable format depending on country)
If after May 2026 you see a case where a document is stored as the wrong type, that’s not normal — it’s a regression and worth flagging so we can review.

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Special case: French DNI and other European documents

The French DNI doesn’t have a “support number” like the Spanish one. For these, the correct flow is:
1

Don't use the OCR scan to register as DNI

The OCR is tuned for the Spanish DNI. Other European IDs may not scan well even if they’re valid.
2

Register manually as 'Other documents'

In the check-in flow, choose Other documents and fill the fields by hand: document type, number, issuing country, expiry date if asked.
3

Attach a photo if your property keeps copies

Some properties keep a copy of the document for compliance. Do that from the manual flow.

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When to contact support

  • The OCR mixes up DNI and NIE again (or vice versa) on a specific case, after May 2026.
  • A European document (French DNI, Italian, German) that used to work is no longer recognised.
  • The field gets scanned correctly but is sent wrong to SES Hospedajes.
When you contact support, include:
  • Booking reference
  • Guest’s real document type (Spanish DNI, French, NIE, passport…)
  • Document type the system stored
  • Screenshot of the check-in step where the error shows