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What happens

When you scan the document at check-in, Roomdoo reads the data and also fills in the document type. If the type comes out wrong (for example, a DNI recorded as an NIE or the other way around), check-in completes, but the data is sent to SES Hospedajes with the wrong type and the report may be rejected.

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Check the type before saving

The scanner tells apart:
  • DNI (8 digits + letter)
  • NIE (X/Y/Z + 7 digits + letter)
  • Passport (variable format depending on country)
Before saving, check that the document type matches the guest’s actual document and, if not, change it by hand. If it keeps happening, let us know with the case details.
Guest details form with the Document country, Document type and Document number fields

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Special case: French DNI and other European documents

The French DNI doesn’t have a “support number” like the Spanish one, and when sending to SES Hospedajes the national identity document type is treated as a Spanish DNI, which requires that number. When you scan an identity document from another country, the type may come out as national identity document. For these cases:
1

Change the document type to 'Other'

Even if you scanned the document, in the check-in flow pick the Other type for identity documents that aren’t Spanish.
2

Fill in the data by hand if needed

Check the number, issuing country and expiry date if asked. The support number is only requested for Spanish DNI and NIE.

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When to contact support

  • The scanner mixes up DNI and NIE (or vice versa) repeatedly.
  • A European document (French DNI, Italian, German) that used to work is no longer recognised.
  • The field is scanned correctly but SES Hospedajes rejects the report.
  • When saving an NIE, the notice ”… is not a valid NIE identifier” appears. First check the number is typed correctly (X, Y or Z, 7 digits and a letter); if it is, contact support: it’s a validation we review on our side.
When you contact support, include:
  • Booking reference
  • Guest’s real document type (Spanish DNI, French, NIE, passport…)
  • Document type the system stored
  • Screenshot of the check-in step where the error shows