How to change the guest count
Reservation tab → Guests
In the reservation detail, go to the Reservation tab and the Guests section.
If the room won’t take more guests (limit reached)
If the room’s configured maximum capacity doesn’t allow the new number, the system blocks it. In that case the room configuration needs adjusting, and that’s done by our team. Contact support.Reduce the number of guests
If you’re reducing, keep in mind:- If there are guests with complete records, decide which one(s) to leave out.
- If the rate is per-person, the price may drop — check the reduction applies as expected.
- If you’ve already checked in more guests than the new count, undo the check-in first.
When the system won’t allow it
I want to go to 3 pax but the room has max capacity 2
I want to go to 3 pax but the room has max capacity 2
Not possible — capacity is limited by configuration (legal, licensing). You have two options:
- Move the reservation to a higher-capacity room
- Add an extra bed (if the room’s limit allows it). See Add an extra bed.
It errors out when I change the number
It errors out when I change the number
Possible causes:
- The reservation is locked (OTA) and doesn’t accept changes
- There are attached services that depend on the guest count and don’t recalculate automatically
- The reservation is invoiced and the change would affect the invoice
The change saved but the price wasn't adjusted
The change saved but the price wasn't adjusted
Some rates are per-room (not per-person) and that’s why they don’t change. If you expected a price change, review the applied rate or adjust manually.
When to contact support
- You need to exceed the room’s maximum capacity.
- There’s an error when changing the count and you can’t find the cause.
- The reservation is invoiced and the change would affect the invoice.