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Add rooms to a group

1

Open one of the group's reservations

From the planning or the search bar, open any reservation that belongs to the group.
2

White three-dots menu (top right)

In the top-right corner, next to the total paid or pending amount of the reservation, you’ll find a vertical three-dots menu in white. Click it and pick Add rooms.
3

Fill in the new room's details

Complete the fields: sales channel and reservation duration for the room you’re adding. Then pick the matching room category and save.
The new room is linked to the same group and shares the customer or agency receiving the invoice. If the dates differ from the rest of the group, Roomdoo handles it as an independent reservation inside the same folio.
What if there was already an invoice issued for the group? No problem: adding a room opens a new pending invoice line. It doesn’t disturb the total that was already invoiced for the group.

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Remove (cancel) a room from the group

If the group reservation is direct (not from an OTA), you can cancel a room yourself:
1

Open the reservation of the room you want to cancel

From the planning or the search bar, open the specific reservation of that room inside the group.
2

Find the room's line

In the central area of the page you’ll find the line with the room’s data: room number, check-in and check-out dates, number of adults, services and price.
3

Blue three-dots menu (to the right)

To the right of that line you’ll see a vertical three-dots menu in blue. Click it and pick Cancel.
This cancels only that room, not the rest of the group. The folio stays active with the remaining rooms.

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If the group reservation comes from an OTA

Group reservations from OTAs are locked for add or remove operations in Roomdoo. Any change has to go through the OTA and syncs back:
1

Open the OTA extranet

Open the panel of the OTA where the reservation was made (Booking, Expedia, Hotelbeds…).
2

Cancel the room or make the change there

Some OTAs let you cancel a specific room of the group; others require cancelling everything and rebooking.
3

Wait for the sync to Roomdoo

As soon as the OTA processes the change, it’s reflected in Roomdoo automatically.

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Common cases

This is a typical sync failure case. The OTA cancelled the whole group, but Roomdoo only received part of the cancellation. Steps:
  1. Verify in the OTA that every room of the group is cancelled.
  2. If you have access to your channel manager (Wubook, Neobookings, or whichever you use), check whether all the cancellations arrived or only some.
  3. If everything is cancelled in the OTA but rooms are hanging in Roomdoo, contact support. We force the sync or cancel the remaining rooms manually.
Repeat the Add rooms flow several times, or send us a bulk add via support if they all share configuration (same dates, same room type). For larger volumes we’re faster.
Cancel the current line and add a new one with the right type. Dates and customer stay the same. If it affects ongoing invoicing (correctives, credit notes), contact support.
If the group had a discount or special rate applied from a minimum number of rooms, cancelling one may leave the rest below the threshold. Check that the remaining price is still what you agreed. If a recalculation or renegotiation is needed, contact support.

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When to contact support

Contact support when:
  • The group reservation comes from an OTA and the OTA doesn’t allow the change on their side.
  • There’s grouped invoicing already issued that’s affected by the change.
  • An OTA cancelled the whole group but rooms are left hanging in Roomdoo.
  • You need to add many rooms at once and would rather we do it in bulk.
Don’t cancel a room of an OTA group from Roomdoo if the OTA hasn’t processed that cancellation first. If the OTA processes the cancellation afterwards, it can create accounting conflicts (double cancellation, double credit note).