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How extra bed limits work

In Roomdoo, an extra bed is a service added to the reservation that adds one place to the room’s capacity. You can add it from the Services tab (Add service) or when changing room from the Room tab → Manage room, with Account for extra beds turned on.
Reservation Additional services search open with catalogue services
For it to work, your property needs the extra bed service set up, and two limits configured by support come into play:
  • Extra beds allowed in each room: how many each specific room can take. If a room is set to 0, it takes none, even if the extra bed service exists.
  • Extra beds available per day at the hotel (optional): how many the hotel has in total for each day, across all reservations. If it’s configured and they’re all assigned that day, no more can be added.

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What to do depending on the message you see

The room doesn’t take (more) extra beds according to its configuration. This is common if nobody has ever set how many each room takes.Try another room that does take one, or ask us to review that room, telling us:
  • Which rooms take an extra bed
  • How many each one takes
All the extra beds the hotel has for that date are already assigned, across all reservations.Check whether any other reservation on those days has one added by mistake. If one can be freed, remove it and try again. If the hotel has more extra beds than configured, ask us to update it.
It appears when changing room with Account for extra beds turned on and Roomdoo can’t find extra beds available for those dates. This can be because your property doesn’t have the extra bed service set up, because the number per day isn’t configured, or because they’re all assigned.The “configuration” the notice mentions isn’t done from the app: contact support. If your property has the extra bed service, you can try adding it directly from the Services tab → Add service.
There are more guests than places in the room. Add the extra bed first (if the room takes one) and then increase the number of guests, or move the reservation to a room with more capacity.
If a room takes more extra beds than the system allows (for example, a large room that fits 5 people but the system only allows 3), ask us to update its configuration, telling us:
  • Which rooms are affected (or whether it’s all rooms of a type)
  • How many extra beds each one takes

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Why there’s no “force” button in the app

Extra bed limits reflect what each room allows (space, safety, licensing). That’s why they can’t be bypassed from the app. If the room takes more beds than configured, the right thing is to ask us to update its configuration; if it doesn’t, move the reservation to a room with more capacity.

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When to contact support

  • The system blocks the extra bed and the room does take it.
  • Your property doesn’t have the extra bed service, or you don’t know how many are configured per room or per day.
Don’t try to register the extra bed as another kind of “extra” (crib, additional service) to dodge the restriction. Besides causing invoicing issues, the room stays in the system with fewer occupants than reality, which affects reporting, INE, and SES Hospedajes.