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How extra-bed limits work

Each room type in Roomdoo has a configured maximum number of extra beds it can accept. It’s a property-level restriction to avoid exceeding legal or safety capacity. When you try to add an extra bed and the system says “limit reached”, what’s happening is:
  • Case 1: there are already extra beds booked on other reservations of that room for those dates, and the sum exceeds the limit.
  • Case 2: the configured limit is low for a one-off situation that genuinely allows more (e.g. a large family group, a VIP exception).

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What to do in each case

Check whether the concurrent reservations really need them or were added by mistake. If any can be freed, do it and try adding the new one again.
This needs support. Ask us to force the restriction for that specific reservation with:
  • Booking reference
  • Number of extra beds you need
  • Reason (family group, VIP, event, etc.)
We do it one-off without changing the global limit.
If it happens repeatedly (for example, a large room that always accepts 5 people but the system only allows 3), it’s worth raising the limit at property level. Tell us:
  • Which room type is affected
  • What new limit to apply
  • Whether it applies from now or has a specific date

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Why there’s no “force” button in the app

Capacity restrictions are tied to regulation (fire, safety, licences). Letting any user bypass them uncontrolled would be a risk. That’s why forcing the restriction always goes through support, which logs the case and the decision.

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When to contact support

Always when the system blocks the extra bed and you need to add it anyway. Indicate whether it’s for that specific reservation or you want to review the global limit.
Don’t register the extra bed as another type of “extra” (cot, additional service) to dodge the restriction. Beyond invoicing issues, the room ends up in the system with fewer occupants than reality, and that affects reporting, INE, and SES Hospedajes.