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What’s happening

Sometimes a service shows up on a date you didn’t expect. For example:
  • Breakfast appears on the check-out day rather than the check-in day
  • A service charged only once (parking, late check-out…) appears on the last day
Before fixing it, check whether that’s the rule configured for the service: often the date is correct.

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How Roomdoo decides a service’s date

It depends on how each service is configured at your property:
  • Services charged per day (for example, breakfast, half board, or an extra bed): spread across the days of the stay in one of two ways:
    • By nights, from the check-in day: one line per night, from the check-in day to the day before check-out.
    • By mornings, from the day after check-in: from the day after check-in to the check-out day. This is the usual setup for breakfast: the first night’s breakfast is taken the next morning and the last one on the check-out day. So breakfast showing on the check-out day is usually correct.
  • Services charged once: they go on a single line, placed:
    • on the check-out day, by default;
    • on the check-in day, if the service is configured for the first day;
    • on the day you add it, if the guest is already staying (arrival marked).

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If it affects a specific reservation

For services charged per day you can spread the units from the reservation itself:
1

Open the reservation

Find the reservation with the misapplied service.
2

Services tab → Edit service

In the Services tab, under Additional services, click the three dots on the service and pick Edit service.
Reservation Services tab with a service expanded into one line per day
3

Modify per day

Click Modify next to the service and then Modify per day. You’ll see a calendar with the units for each day: put the units on the right day, set the extra one to 0, and click Save.
  • Services charged once don’t have an editable date in the app. If you need to change it, contact support.
  • The board (breakfast or half board included in the reservation) can’t be adjusted per day from the app either. Contact support.
  • If you later change the reservation dates, Roomdoo recalculates the service days: check it again.
If the reservation is already invoiced, modifying the service may need a corrective. In that case, contact support.

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If it happens systematically

If a service always lands on a day that doesn’t match how your hotel uses it (for example, you want breakfast to count from the check-in day), its configuration has to change at property level. The service’s rule is configured once and applies to every reservation that adds it. This is handled by support. Tell us:
  • Which service is wrong (exact name)
  • The expected date (by nights from check-in, by mornings until check-out, check-in day only, or check-out day only)
  • Whether reservations that already have the service also need reviewing

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When to contact support

  • The error happens systematically and needs fixing at property level.
  • The service is charged once or is the board, and you need to change its date.
  • There are already-invoiced reservations with the misapplied service that need a corrective.
Don’t delete the service and add it again as a shortcut if the reservation is already invoiced. Any change to lines affects the issued invoice and must go through a corrective.