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What’s happening

Sometimes a service you add to a reservation appears on the wrong date. For example:
  • The breakfast is applied to the check-out date instead of check-in
  • An extra bed shows on the last day instead of the first
  • An accessibility adaptation is logged on the day you added it, not on the day it’s actually used
The expected rule is:
  • Stay services (breakfast, half board) → apply from the check-in day
  • Physical services (cot, extra bed, adaptations) → apply from the check-in day
  • Point services (transfer, late check-out) → apply on the explicitly indicated date

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If it affects a specific reservation

You can fix it from the reservation itself:
1

Open the reservation

Find the reservation with the misapplied service.
2

Services tab

Identify the service with the wrong date.
3

Edit the date

Change the application date to the right day. Save.
If the reservation is already invoiced, modifying the service may require a corrective. In that case, contact support.

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If it happens systematically

If this occurs across several services or all reservations (not just one isolated case), there’s a property-level service configuration error. The default service date is set once and applies to every reservation that adds it. This is fixed from support. Let us know:
  • Which service misapplies (exact name)
  • What the expected date is (check-in, check-out, explicit date)
  • Whether it affects all reservations or only some

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When to contact support

  • The error happens systematically and needs property-level fixing.
  • There are already invoiced reservations with the service misapplied that need a corrective.
  • You adjusted the date manually and it doesn’t save.
Don’t delete the service and re-add it as a workaround if the reservation is already invoiced. Any change in lines affects the issued invoice and must go through a corrective.