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One-off vs systemic change

Two very different cases:
  • One-off change: just this reservation. For example, a VIP guest who gets breakfast as a gesture.
  • Systemic change: the new price applies to every reservation of an agency, rate, or channel. For example, you renegotiated with an agency and breakfast now costs differently.
The first you can do yourself; the second goes through support.

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One-off: how to do it

1

Open the reservation

Find the reservation where you want to adjust the service price.
2

Services tab → three dots on the line

In the added services list, find the one to modify and click the three dots on its line.
3

Edit service → change the unit price

Pick Edit service, change the unit price to the new value, and save.
The change only affects this reservation. The general rate and other reservations are unaffected.

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When you can’t change the price

Some services are configured at rate level with a fixed price and aren’t editable on each reservation. If you need to change it for this specific reservation, contact support with the booking reference, service, and new price.
Modifying a service on an invoiced reservation needs a corrective. See Correct an invoice.
That’s not a one-off change but a new rate or customer configuration. Contact support with:
  • Agency or rate affected
  • Service
  • New price
  • Effective date

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When to contact support

  • The change applies to a whole agency or rate, not just one reservation.
  • The service price field isn’t editable on the specific reservation.
  • A corrective is needed because the reservation is invoiced.
Don’t reduce the room price to “compensate” for the breakfast adjustment as a shortcut. The invoice breaks down each item and reporting depends on the real value of each. If the split is wrong, operational reports get distorted.