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One-off vs systemic change

Two very different cases:
  • One-off change: just this reservation. For example, a VIP guest who gets breakfast as a gesture.
  • Systemic change: the new price applies to every reservation of an agency, rate, or channel. For example, you renegotiated with an agency and breakfast now costs differently.
The first you can do yourself; the second goes through support.

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One-off: how to do it

1

Open the reservation

Find the reservation where you want to adjust the service price.
2

Services tab → three dots on the line

In the Services tab, under Additional services, find the one to modify and click the three dots on its line.
Reservation Services tab with a service three-dots menu open: Edit service and Delete service
3

Edit service → change the unit price

Pick Edit service. In the window that opens, click Modify next to the service, change Unit Price: to the new value, and click Save.If the service is charged per day and you only want to change the price for some days, click Modify per day and adjust each day’s price before saving.
Services window with the service's Units, Unit Price and Discount fields and the Delete and Restore links
The change only affects this reservation. The general rate and other reservations are unaffected.

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When you can’t change the price

If breakfast (or half board) is included as the reservation’s board, it appears in the Reservation board block and its three-dot menu only offers Edit board (to switch to another board) and Remove board. Its price can’t be changed from the app. If you need to adjust it for this specific reservation, contact support with the booking reference, board, and new price.If breakfast was added as an additional service, you can change its price with the steps above.
Modifying a service on an invoiced reservation needs a corrective. See Correct an invoice.
That’s not a one-off change but a new rate or customer configuration. Contact support with:
  • Agency or rate affected
  • Service
  • New price
  • Effective date

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When to contact support

  • The change applies to a whole agency or rate, not just one reservation.
  • You want to change the price of the board (breakfast or half board included in the reservation).
  • A corrective is needed because the reservation is invoiced.
Don’t reduce the room price to “compensate” for the breakfast adjustment as a shortcut. The invoice breaks down each item and reporting depends on the real value of each. If the split is wrong, operational reports get distorted.