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Why creating a new rate is handled by support

A rate in Roomdoo isn’t just a price — it’s a set of configurations:
  • Prices per room type and night
  • Board plan included (room only, bed and breakfast, half board, etc.)
  • Cancellation policy (flexible, non-refundable, partial)
  • Channel manager connection so it’s distributed to OTAs correctly
  • Mapping to each OTA individually (Booking, Expedia, Hostelworld…). Each OTA’s cancellation policy is set in that OTA’s extranet: Roomdoo doesn’t send it to the channels
Creating a new rate without the right mapping leaves the rate “orphaned” on a channel, or duplicates it where it shouldn’t be. That’s why we handle it from support — to make sure it connects well to every channel your property uses.

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What we need

When you request a new rate, include:
  • Rate name (e.g. “B&B Summer 2026”, “Room-only non-refundable”)
  • Board plan included
  • Cancellation policy with specific deadlines and percentages (for example, “free until 2 days before; after that, 100%”), not just a name. A name like “Non-refundable” doesn’t say on its own what gets charged
  • Base price or reference to a similar existing rate
  • Channels to distribute it on (all, only Booking, direct website, etc.)
  • Whether you want to open/close this rate independently of the others (typical for “B&B” vs “Room only”)
  • Activation date and, if applicable, end date
The more specific you are, the sooner we get it live. If the new rate is for a campaign with a near-term start date, give us at least 48h notice.

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Common cases

Typical case to open/close each one independently and maximise revenue. Steps:
  1. Tell us the breakfast price per person per night
  2. Decide whether B&B maps to the same rooms as Room only or restricts to specific types
  3. Confirm which channels it should be on (Booking is usually where B&B sells most)
A discounted rate with a 100% penalty if cancelled. Steps:
  1. Tell us the price (or the % discount over the flexible)
  2. Confirm the exact cancellation policy (100% always, or from a specific lead time). On OTAs, the policy is set by the rate configuration in each OTA: check it there too
  3. State whether it should be on every channel or only some
Rates with start and end dates (for example, “Easter 2026”). Tell us the dates, the discount, and the channels.
See Old rate you want to remove. Rates aren’t deleted (existing reservations would be orphaned); they’re archived.

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When to contact support

Always. Creating rates affects the OTA connection — it’s critical configuration that needs validation.
New rates aren’t created from the app: in Roomdoo you can only change prices and restrictions of the rates that already exist. Each rate has a unique internal code that connects it to the channel manager; if it’s set up wrong, you can end up with two rates pushing the same thing to Booking, or a rate that isn’t connected at all. That’s why support sets them up.