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Why rates aren’t deleted but archived

When a rate stops selling (for example, “Weddings 2025” after the year is over or “September Promo” after the campaign), the first instinct is to delete it. But deleting a rate would break the reservations made with it — the system wouldn’t know what conditions and prices they ran on. That’s why instead of deleting, rates are archived:
  • They no longer appear when creating new reservations
  • They don’t generate new sales on channels
  • Existing reservations keep their price and conditions intact
  • The accounting and operational history stays complete

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How it’s done

From support. Ask us to archive a rate by sending:
  • Exact name of the rate
  • Date from which it should no longer be available (sometimes immediately, sometimes at month-end)
  • Whether it should be removed from a specific channel or from all
Support archives it and confirms once done.

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Common cases

Send us the list in one email. We archive in batch to keep the rate list clean.
Yes. Ask us to reactivate it and it’s available again. Prices and conditions are preserved.
Existing future reservations keep the rate and process normally (charge, check-in, invoice). You just can’t create new reservations on that rate.
When archived, it also stops being distributed on connected channels. If you want a rate visible only on one channel or for some dates, let us know.

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When to contact support

Always when you want to archive a rate or reactivate an archived one. There’s no in-app button to do it from your side.
Don’t try to remove the rate through alternative means (changing its name, setting it to 0 €, etc.). These actions have side effects and don’t achieve the goal. The correct way is to archive, and we handle it.