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When it shows up

When trying to create a large group (for example, 23 doubles + 2 singles + 1 triple), the system can:
  • Hang indefinitely and eventually time out
  • Show a generic error
  • Close the modal without saving
It’s a performance issue when many simultaneous rooms are requested.
New Group reservation with rooms of several categories added

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Before contacting support, try

1

Check whether the group was created

Even if the screen kept loading or showed an error, look for the group on the planning before trying again: if it did get saved and you create it again, you’ll end up with a duplicate.
2

Refresh the page and start over

If it wasn’t created, reload the page and start again. Sometimes the flow gets stuck on an intermediate state and this resolves it.
3

Create the group in smaller chunks

If the group is very large, build it in two or three steps:
  • First, the first 10 rooms (all the same type)
  • Then, add the rest from the folio’s three-dots menu with Add rooms
Less elegant but usually works and leaves a clean group.
4

If it still fails, contact support

Send us the data of the group to create and we’ll build it directly.

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What to send when contacting support

To create a large group from support, we need:
  • Receiving customer/agency for invoicing
  • Dates (check-in and check-out)
  • Room list by type (e.g. 23 standard double + 2 singles + 1 triple)
  • Rate to apply
  • Board plan (room only, B&B, etc.)
  • Additional services if any (cots, extra beds, etc.)
  • Main guest email if a confirmation needs to be sent
With that we leave the group created in minutes.

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When to contact support

  • The system doesn’t respond or errors out after two attempts.
  • The group was partially created and you can’t add the missing rooms.
  • You need to manage many groups and prefer to save time.
Don’t create several loose individual reservations to “make up for” the group that won’t go through. Individual reservations aren’t linked as a group, which complicates combined invoicing and the collective check-in tracking.