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How we handle it

User creation, removal, and permission changes are done from our side. So we can act quickly, gather the data each case needs and contact support.

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Create a new user

To create a new user (reception, manager, sales, etc.), send us:
  • Name and/or email of the user
  • Property or properties they need to access
  • Role or permissions required (reception, admin, read-only, etc.)
We confirm when it’s created, and the user can log in from the invitation we send by email.

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Remove a user

When someone leaves the property and you need to revoke their access, send us:
  • Name and/or email of the user to remove
  • Property or properties where they had access
We disable their account. Historical records linked to that account are kept for traceability.

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Add or change permissions

If an existing user needs more permissions (for example, “I need to be able to cancel reservations”), send us:
  • Name and/or email of the user
  • Property where it applies
  • Specific permission or action needed
After the change, the user has to sign out and back in for the new permissions to take effect.
For sensitive actions (cancelling reservations with penalty, modifying validated invoices), we usually ask for confirmation from the property’s administrator before granting the permission.

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Access issues / can’t sign in

If an existing user can’t sign into Roomdoo (forgotten password, locked session, account disabled by mistake), send us:
  • Name and/or email of the user
  • Property where they’re trying to sign in
We reset the access or restore the account as needed. The user gets an email with the recovery link.

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When to contact support

Always when you need to:
  • Create a new user
  • Remove a user
  • Add or restrict permissions
  • Resolve an access issue
None of these can be done from the Roomdoo app.
Don’t share another user’s account to “bypass” missing permissions. Audit traceability — who did what — depends on each person using their own account. SES, INE, or VeriFactu audits cross-check this.