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When it’s needed

When you add a new property to Roomdoo, there’s a series of initial configurations done once:
  • Reservation list and planning template
  • Default rates and cancellation policies
  • Email templates (confirmation, pre-arrival, check-out)
  • Initial room mapping with the channel manager (Wubook)
  • SES Hospedajes and INE connection if applicable
  • Payment gateway connection if applicable
  • Team permissions
If on your new property you see anything off — for example, “I see PMS Invoices instead of the reservation list”, missing rates, emails not going out — it’s very likely the initial setup isn’t complete yet.

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What to do

Contact support with:
  • Exact property name
  • What you’re seeing that doesn’t fit (description + screenshot if you have one)
We escalate to the onboarding team, who reviews and applies the necessary adjustments. We confirm when it’s ready.

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When to contact support

Always on a recently created property that doesn’t behave as expected. Initial setup isn’t done from the Roomdoo app.