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VAT included vs VAT added on top

In Roomdoo, a rate can be configured to treat the price as VAT-included or VAT-exclusive (added on top). By default each property has a system-level setting, but when editing the price on a specific reservation you can end up with the opposite of what you expected:
  • You expected €100 to be the final price and it shows €121 (VAT added on top)
  • Or you expected the system to add VAT and it didn’t

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How it’s handled on a specific reservation

For a one-off reservation, you can edit the price taking into account how VAT is treated for that rate:
1

Open the reservation

Find the reservation where you want to adjust the price.
2

Details tab → Prices

Edit the per-night price or the total.
3

Check the VAT line

In the reservation breakdown, you’ll see if VAT is on a separate line or already included. If it doesn’t match what you expected, adjust the price knowing how it’s treated.

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Set VAT-included as default for a rate or agency

If you regularly work with an agency where the price is always VAT-included and you have to manually adjust every reservation, it’s worth configuring that rate or customer as VAT-included by default. This is done from support. Let us know:
  • Which rate or customer (agency, company)
  • Whether to apply from now on or from a specific date
  • Whether already created reservations should also be recalculated

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Apply a discount that doesn’t show

If you applied a discount (for example, 20% on a promotion) and it doesn’t show in the final price:
1

Verify the discount was saved

Sometimes the discount field looks saved but the displayed price remains the original. Refresh the reservation and check.
2

Check whether the discount applies before or after VAT

On VAT-included reservations, a 20% discount on the total isn’t the same as 20% on the tax base. Adjust based on how it was agreed with the agency.
3

If the discount still doesn't show, contact support

Could be a specific case of the rate or the discount configuration. Support will review.

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When to contact support

  • You want to configure VAT-included by default for a rate, agency, or specific customer.
  • The discount you applied isn’t reflected in the final price after refreshing the reservation.
  • The VAT amount doesn’t match the expected rule (for example, a region with reduced 10% VAT is applying 21%).
Don’t manually rewrite the VAT breakdown on a validated invoice. Tax filings take amounts from the system and changing them through unofficial channels can create compliance issues.