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Two types of POS issues

When “the POS isn’t working”, the source can be:
  • Roomdoo: you can’t open or close the cash session, the session shows an amount that doesn’t add up, yesterday’s payments appear in today’s session.
  • Reader hardware: the physical reader doesn’t respond, doesn’t read cards, won’t connect.
Each is resolved by a different team.

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Roomdoo issues (can’t open/close session)

Contact support with:
  • Property name
  • What you were trying to do (open the day’s session, close it, balance it)
  • Screenshot of the error if there’s one
We clean the cash session from the back and let you know when you can continue.

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Physical reader issues

If the card reader doesn’t respond, it’s not a Roomdoo issue. Steps:
  1. Restart the reader (off and on).
  2. Restart the computer it’s connected to.
  3. Check the cable or bluetooth between reader and PC.
  4. Try charging a small amount to confirm.
If after restarting everything it still doesn’t respond, contact the POS provider’s technical support (Redsys, Phone & Sell, etc.).

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When to contact support (Roomdoo)

  • You can’t open or close the cash session from Roomdoo.
  • The cash session shows an amount that doesn’t match reality.
  • Yesterday’s payments appear in today’s session.
If you need us to coordinate between Roomdoo and the POS provider, let us know and we’ll handle it together.
Don’t force-close the cash session with incorrect amounts to “just close it”. The day’s balance ends up wrong on record, and at month-end you get mismatches that are hard to track down.