Skip to main content
Video in Spanish How to register guests on arrival, how online pre check-in works and how to check guests out.

What you’ll see in the video

  • 0:00 · The Guests tab and the number of guests
  • 0:27 · The check-in wizard
  • 1:23 · Scan the document
  • 2:10 · The public link and pre check-in
  • 2:47 · Pre check-in for a future reservation
  • 3:16 · Check out

Key points

  • Check-in is done on the reservation’s Guests tab: Start check-in and Start check-in again in the wizard.
  • You can enter the details with the wizard, by scanning the document, by finding a returning guest or with the classic form.
  • If the guest already did the pre check-in, you only need to click Mark arrival.
  • On the departure day, check-out is done with Check-out.

Learn more

How to check in

Every step and the required details.

How to check out

Close the stay on the departure day.

Scan documents

The document scanner.

Check-in won't go through

The usual causes and how to fix them.