> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User and permission management

> How to request a new user, remove one, or change their permissions in Roomdoo.

## How we handle it

User creation, removal, and permission changes are done from our side. So we can act quickly, gather the data each case needs and **contact support**.

## Create a new user

To create a new user (reception, manager, sales, etc.), send us:

* **Name and/or email** of the user
* **Property or properties** they need to access
* **Role or permissions** required (reception, admin, read-only, etc.)

We confirm when it's created, and the user can log in from the invitation we send by email.

## Remove a user

When someone leaves the property and you need to revoke their access, send us:

* **Name and/or email** of the user to remove
* **Property or properties** where they had access

We disable their account. Historical records linked to that account are kept for traceability.

## Add or change permissions

If an existing user needs more permissions (for example, "I need to be able to cancel reservations"), send us:

* **Name and/or email** of the user
* **Property** where it applies
* **Specific permission or action** needed

After the change, the user has to **sign out and back in** for the new permissions to take effect.

<Note>
  For sensitive actions (cancelling reservations with penalty, modifying validated invoices), we usually ask for confirmation from the property's administrator before granting the permission.
</Note>

## Access issues / can't sign in

If an existing user can't sign into Roomdoo (forgotten password, locked session, account disabled by mistake), send us:

* **Name and/or email** of the user
* **Property** where they're trying to sign in

We reset the access or restore the account as needed. The user gets an email with the recovery link.

## When to contact support

**Always** when you need to:

* Create a new user
* Remove a user
* Add or restrict permissions
* Resolve an access issue

None of these can be done from the Roomdoo app.

<Warning>
  Don't share another user's account to "bypass" missing permissions. Audit traceability — who did what — depends on each person using their own account. SES, INE, or VeriFactu audits cross-check this.
</Warning>