> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# The service date applies wrong

> When a service shows up on the check-out date instead of check-in, or on a date you didn't expect.

## What's happening

Sometimes a service you add to a reservation appears on the wrong date. For example:

* The **breakfast** is applied to the check-out date instead of check-in
* An **extra bed** shows on the last day instead of the first
* An **accessibility adaptation** is logged on the day you added it, not on the day it's actually used

The expected rule is:

* Stay services (breakfast, half board) → apply from the **check-in** day
* Physical services (cot, extra bed, adaptations) → apply from the **check-in** day
* Point services (transfer, late check-out) → apply on the explicitly indicated date

## If it affects a specific reservation

You can fix it from the reservation itself:

<Steps>
  <Step title="Open the reservation">
    Find the reservation with the misapplied service.
  </Step>

  <Step title="Services tab">
    Identify the service with the wrong date.
  </Step>

  <Step title="Edit the date">
    Change the application date to the right day. Save.
  </Step>
</Steps>

If the reservation **is already invoiced**, modifying the service may require a corrective. In that case, contact support.

## If it happens systematically

If this occurs across several services or all reservations (not just one isolated case), there's a property-level service configuration error. The default service date is set once and applies to every reservation that adds it.

This **is fixed from support**. Let us know:

* Which service misapplies (exact name)
* What the expected date is (check-in, check-out, explicit date)
* Whether it affects all reservations or only some

## When to contact support

* The error happens systematically and needs property-level fixing.
* There are already invoiced reservations with the service misapplied that need a corrective.
* You adjusted the date manually and it doesn't save.

<Warning>
  Don't delete the service and re-add it as a workaround if the reservation is already invoiced. Any change in lines affects the issued invoice and must go through a corrective.
</Warning>