> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Roomdoo freezes or closes by itself

> What to do when the application hangs, closes suddenly, or shows errors on screen.

## What to do when you spot it

<Steps>
  <Step title="Sign out and back in from Chrome">
    Many one-off hangs resolve with a clean sign-out and reopening Roomdoo in **Chrome in normal mode** (not incognito, no extensions blocking scripts).
  </Step>

  <Step title="If it repeats, capture the information">
    For us to look into it, we need:

    * **Screenshot** of the error message (if there is one)
    * **Browser and version** you use
    * **What you were doing** when it happened (creating a reservation, validating an invoice, etc.)
    * Whether it always happens at the same point or it's intermittent
  </Step>

  <Step title="Contact support">
    Send us all the info above. If we confirm it's a reproducible bug, we open a ticket with the technical team to fix it.
  </Step>
</Steps>

## When to contact support

* The block happens **even after signing out and back in from Chrome**.
* The application closes **consistently** on a specific operation.
* Error messages appear with technical text you don't understand.

<Note>
  If the problem only happens to you and not to the rest of the team, first check whether your Chrome is up to date and whether you have extensions that may be blocking scripts (aggressive ad blockers, antivirus filtering navigation).
</Note>