> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Initial setup of a new property

> How to request the initial setup of a new property or adjustments on a recently created one.

## When it's needed

When you add a **new property** to Roomdoo, there's a series of initial configurations done once:

* Reservation list and planning template
* Default rates and cancellation policies
* Email templates (confirmation, pre-arrival, check-out)
* Initial room mapping with the channel manager (Wubook)
* SES Hospedajes and INE connection if applicable
* Payment gateway connection if applicable
* Team permissions

If on your new property you see anything off — for example, "I see PMS Invoices instead of the reservation list", missing rates, emails not going out — it's very likely the initial setup isn't complete yet.

## What to do

**Contact support** with:

* **Exact property name**
* **What you're seeing** that doesn't fit (description + screenshot if you have one)

We escalate to the onboarding team, who reviews and applies the necessary adjustments. We confirm when it's ready.

## When to contact support

**Always** on a recently created property that doesn't behave as expected. Initial setup isn't done from the Roomdoo app.