> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add a new service to the catalogue

> How to request a new additional service in your property's catalogue (half board, cot, complimentary stays, café...).

## Why adding a service is handled by support

The additional services your property offers (half board, cot, complimentary stays, café, late check-out, parking, etc.) live in a **property-level catalogue**. Each service has its price, its fiscal behaviour (VAT, exemptions), its application policy (per night, per stay, per person) and, in some cases, mapping with OTAs and Wubook.

That's why **creating a new service isn't done from the Roomdoo app** — it needs careful setup so it doesn't affect existing reservations or break invoicing.

## What to send us

When you request a new service, include:

* **Service name** (how you want it to appear on invoices and in the system)
* **Price** (fixed or variable, per night or per stay)
* **VAT** that applies
* **How it's charged** (per person, per room, per stay)
* **Whether it's part of a board plan** (half board includes breakfast + dinner, for example)
* **Whether it should appear on a specific sales channel** (Booking, Expedia, etc.)
* **If there's a similar existing service** to use as a reference

<Note>
  The more specific the detail, the faster we configure it. If you need it live for a specific date (campaign, event, season), let us know in advance.
</Note>

## Common cases

<AccordionGroup>
  <Accordion title="I want to add 'Half board' on top of breakfast">
    Half board is a board plan — usually breakfast + dinner. It's configured as a composite service. Let us know:

    * Whether dinner has a fixed serving time (e.g. 20:00-22:00)
    * Whether there's a single menu or options
    * Service price and whether breakfast is charged separately or included
  </Accordion>

  <Accordion title="I want to add 'Cot' as an extra">
    Simple service: price per night or per stay, usually marked as "children" and VAT-free in some regions. Let us know if you want to offer it free or with a charge.
  </Accordion>

  <Accordion title="I want to add 'Complimentary' or 'Courtesy'">
    Special service that applies a 100% discount on the room rate. Useful for press visits, invited guests, FAM trips. Let us know which reservations can use complimentary (everyone, only specific agencies, only with authorisation).
  </Accordion>

  <Accordion title="I want to add 'Café' or 'Restaurant' as a service">
    Food & beverage services usually need separate accounting. Let us know:

    * Whether you want to track consumption by room (folio charges)
    * Whether you have a separate F\&B POS
    * What VAT applies (10% F\&B in Spain general)
  </Accordion>
</AccordionGroup>

## When to contact support

**Always.** Any service catalogue addition or change is handled by our team.

<Warning>
  Don't try to "duplicate" an existing service as a shortcut by changing its name. The service's internal setup (VAT, Wubook mapping, application policy) can be different, and applying it to a new service without review can create fiscal errors or OTA sync issues.
</Warning>