> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reservation doesn't save as a quote

> Why 'Save as quote' sometimes confirms the reservation instead, and why you need to contact support to revert it.

## What a quote is

In Roomdoo, a **reservation in quote** is a reservation that holds availability but isn't confirmed yet. On the calendar it shows in a specific colour to distinguish it from confirmed ones.

It's used to:

* Hold an option for a customer who hasn't decided yet
* Block rooms for a group under negotiation
* Generate an economic proposal the guest can accept or decline

## The known bug when saving as a quote

Sometimes, when clicking **Save as quote** on a new reservation, the system confirms it directly instead of leaving it as a quote. It's a known intermittent behaviour.

**Once confirmed, the reservation can't be reverted to a quote from Roomdoo.** The status change is handled from our side.

## What to do

**Contact support** with:

* **Booking reference** of the affected reservation
* **Property**
* Confirmation that you intended to save it as a quote (not confirmed)

We change the status to quote from the back-office and let you know when it's ready. The reservation keeps holding the availability in the meantime.

## Common cases

<AccordionGroup>
  <Accordion title="I almost always work with quotes before confirming">
    If the "quote → proforma → invoice" flow is structural for your property (for example, agencies needing validation before confirming), contact support. We can review whether to change the default behaviour of the button.
  </Accordion>

  <Accordion title="I need to revert several reservations to quote at once">
    If it's happened on multiple reservations in a short time, send us the booking references in bulk. We handle them together.
  </Accordion>
</AccordionGroup>

## When to contact support

**Whenever** a reservation has saved as confirmed when it should have been a quote. It can't be reverted from the Roomdoo app.

<Warning>
  Don't create duplicate reservations as a shortcut (one confirmed and a "dummy" one as a quote). Every reservation holds real availability, and duplicating them distorts calendar occupancy and reports.
</Warning>