> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Room block for refurbishment or maintenance

> How to create and remove a room block, and what to do when there's already a block and you need to book a group for those dates.

## In Roomdoo you can't switch a block directly to a group reservation

A block and a reservation are different things on the calendar. If you've got a room blocked for maintenance and need to assign it to a group, **you can't "convert" the block into a reservation**: cancel the block first, then create the reservation.

## Steps to book a group on rooms that had a block

<Steps>
  <Step title="Cancel the block from the planning">
    On the planning, click on the block. Open the **three dots** menu and pick **Cancel**.
  </Step>

  <Step title="Create the new group reservation">
    Once the block is cancelled, the dates are free. Create the group reservation as usual.
  </Step>
</Steps>

<Note>
  If the block and the reservation end up coexisting (a weird state), don't manipulate the calendar by hand — contact support to clean it up.
</Note>

## Common cases

<AccordionGroup>
  <Accordion title="The block shows as a group reservation instead of 'Out of service'">
    This is an inconsistent calendar state. **Don't try to "rearrange" it yourself** — contact support with the date and room.
  </Accordion>

  <Accordion title="I want to cancel the block but the system won't let me">
    Could be a user permission issue or the block is in a strange state. Contact support.
  </Accordion>
</AccordionGroup>

## When to contact support

* The block shows a state that doesn't fit (neither a clear "Out of service" nor a clear reservation).
* You can't cancel the block from the planning even with the right permissions.
* You need to revert a change that left the room in an inconsistent state.

<Warning>
  Don't force the calendar by creating "ghost" reservations to cover an orphan block. Calendar traceability depends on consistent statuses — manipulating it leaves reporting gaps.
</Warning>