> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# The system won't let me create a large group reservation

> When you try to create a group with many rooms and the system stalls or errors out.

## When it shows up

When trying to create a large group (for example, 23 doubles + 2 singles + 1 triple), the system can:

* Hang indefinitely and eventually time out
* Show a generic error
* Create the group with fewer rooms than indicated
* Close the modal without saving

It's a performance issue when many simultaneous rooms are requested.

## Before contacting support, try

<Steps>
  <Step title="Refresh the page and start over">
    Sometimes the flow gets stuck on an intermediate state. Reloading and starting again resolves it.
  </Step>

  <Step title="Create the group in smaller chunks">
    If the group is very large, build it in two or three steps:

    * First, the first 10 rooms (all the same type)
    * Then, add the rest from the group detail with "Add line"

    Less elegant but usually works and leaves a clean group.
  </Step>

  <Step title="If it still fails, contact support">
    Send us the data of the group to create and we'll build it directly.
  </Step>
</Steps>

## What to send when contacting support

To create a large group from support, we need:

* **Receiving customer/agency** for invoicing
* **Dates** (check-in and check-out)
* **Room list by type** (e.g. 23 standard double + 2 singles + 1 triple)
* **Rate** to apply
* **Board plan** (room only, B\&B, etc.)
* **Additional services** if any (cots, extra beds, etc.)
* **Main guest email** if a confirmation needs to be sent

With that we leave the group created in minutes.

## When to contact support

* The system **doesn't respond** or errors out after two attempts.
* The group **was partially created** and you can't add the missing rooms.
* You need to manage **many groups** and prefer to save time.

<Warning>
  Don't create several loose individual reservations to "make up for" the group that won't go through. Individual reservations aren't linked as a group, which complicates combined invoicing and the collective check-in tracking.
</Warning>