> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add or remove rooms in a group

> How to manage the rooms in a group reservation: add new ones or cancel the ones you no longer need.

## Add rooms to a group

<Steps>
  <Step title="Open one of the group's reservations">
    From the planning or the search bar, open any reservation that belongs to the group.
  </Step>

  <Step title="White three-dots menu (top right)">
    In the top-right corner, **next to the total paid or pending amount** of the reservation, you'll find a **vertical three-dots menu in white**. Click it and pick **Add rooms**.
  </Step>

  <Step title="Fill in the new room's details">
    Complete the fields: **sales channel** and **reservation duration** for the room you're adding. Then pick the matching **room category** and save.
  </Step>
</Steps>

<Tip>
  The new room is linked to the same group and shares the customer or agency receiving the invoice. If the dates differ from the rest of the group, Roomdoo handles it as an independent reservation inside the same folio.
</Tip>

<Note>
  **What if there was already an invoice issued for the group?** No problem: adding a room opens a new pending invoice line. It doesn't disturb the total that was already invoiced for the group.
</Note>

## Remove (cancel) a room from the group

If the group reservation is **direct** (not from an OTA), you can cancel a room yourself:

<Steps>
  <Step title="Open the reservation of the room you want to cancel">
    From the planning or the search bar, open the specific reservation of that room inside the group.
  </Step>

  <Step title="Find the room's line">
    In the central area of the page you'll find the line with the room's data: **room number, check-in and check-out dates, number of adults, services and price**.
  </Step>

  <Step title="Blue three-dots menu (to the right)">
    To the right of that line you'll see a **vertical three-dots menu in blue**. Click it and pick **Cancel**.
  </Step>
</Steps>

<Note>
  This cancels only that room, not the rest of the group. The folio stays active with the remaining rooms.
</Note>

## If the group reservation comes from an OTA

Group reservations from OTAs are locked for add or remove operations in Roomdoo. Any change has to go through the OTA and syncs back:

<Steps>
  <Step title="Open the OTA extranet">
    Open the panel of the OTA where the reservation was made (Booking, Expedia, Hotelbeds...).
  </Step>

  <Step title="Cancel the room or make the change there">
    Some OTAs let you cancel a specific room of the group; others require cancelling everything and rebooking.
  </Step>

  <Step title="Wait for the sync to Roomdoo">
    As soon as the OTA processes the change, it's reflected in Roomdoo automatically.
  </Step>
</Steps>

## Common cases

<AccordionGroup>
  <Accordion title="Everything was cancelled in the OTA but a room is still active in Roomdoo">
    This is a typical sync failure case. The OTA cancelled the whole group, but Roomdoo only received part of the cancellation. Steps:

    1. Verify in the OTA that every room of the group is cancelled.
    2. If you have access to your channel manager (Wubook, Neobookings, or whichever you use), check whether all the cancellations arrived or only some.
    3. If everything is cancelled in the OTA but rooms are hanging in Roomdoo, [contact support](#when-to-contact-support). We force the sync or cancel the remaining rooms manually.
  </Accordion>

  <Accordion title="I want to add 5 more rooms to an existing group">
    Repeat the **Add rooms** flow several times, or send us a bulk add via support if they all share configuration (same dates, same room type). For larger volumes we're faster.
  </Accordion>

  <Accordion title="I need to change the room type of a line in the group">
    Cancel the current line and add a new one with the right type. Dates and customer stay the same. If it affects ongoing invoicing (correctives, credit notes), [contact support](#when-to-contact-support).
  </Accordion>

  <Accordion title="The group price depended on the number of rooms and cancelling one throws off the maths">
    If the group had a discount or special rate applied from a minimum number of rooms, cancelling one may leave the rest below the threshold. Check that the remaining price is still what you agreed. If a recalculation or renegotiation is needed, [contact support](#when-to-contact-support).
  </Accordion>
</AccordionGroup>

## When to contact support

Contact support when:

* The group reservation comes from an OTA and **the OTA doesn't allow** the change on their side.
* There's **grouped invoicing** already issued that's affected by the change.
* An OTA cancelled the whole group but **rooms are left hanging** in Roomdoo.
* You need to **add many rooms at once** and would rather we do it in bulk.

<Warning>
  Don't cancel a room of an OTA group from Roomdoo if the OTA hasn't processed that cancellation first. If the OTA processes the cancellation afterwards, it can create accounting conflicts (double cancellation, double credit note).
</Warning>