> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Remove an old rate

> How to retire a rate you no longer use without affecting existing reservations.

## Why rates aren't deleted but archived

When a rate stops selling (for example, "Weddings 2025" after the year is over or "September Promo" after the campaign), the first instinct is to delete it. But **deleting a rate would break the reservations made with it** — the system wouldn't know what conditions and prices they ran on.

That's why instead of deleting, rates **are archived**:

* They no longer appear when creating new reservations
* They don't generate new sales on channels
* Existing reservations keep their price and conditions intact
* The accounting and operational history stays complete

## How it's done

**From support.** Ask us to archive a rate by sending:

* **Exact name** of the rate
* **Date from which it should no longer be available** (sometimes immediately, sometimes at month-end)
* **Whether it should be removed from a specific channel** or from all

Support archives it and confirms once done.

## Common cases

<AccordionGroup>
  <Accordion title="I have several old rates I no longer use (Weddings 2024, Summer Promo 2024, etc.)">
    Send us the list in one email. We archive in batch to keep the rate list clean.
  </Accordion>

  <Accordion title="Can I reactivate an archived rate if I need it again?">
    Yes. Ask us to reactivate it and it's available again. Prices and conditions are preserved.
  </Accordion>

  <Accordion title="What about future reservations on that rate?">
    Existing future reservations keep the rate and process normally (charge, check-in, invoice). You just can't create new reservations on that rate.
  </Accordion>

  <Accordion title="What about channels (Booking, Expedia)?">
    When archived, it also stops being distributed on connected channels. If you want a rate visible only on one channel or for some dates, let us know.
  </Accordion>
</AccordionGroup>

## When to contact support

**Always** when you want to archive a rate or reactivate an archived one. There's no in-app button to do it from your side.

<Warning>
  Don't try to remove the rate through alternative means (changing its name, setting it to 0 €, etc.). These actions have side effects and don't achieve the goal. The correct way is to archive, and we handle it.
</Warning>