> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Discount or VAT-included not applied to the price

> How to work with VAT-included prices and apply discounts to a reservation without breaking invoicing.

## VAT included vs VAT added on top

In Roomdoo, a rate can be configured to treat the price as **VAT-included** or **VAT-exclusive (added on top)**. By default each property has a system-level setting, but when editing the price on a specific reservation you can end up with the opposite of what you expected:

* You expected **€100** to be the final price and it shows **€121** (VAT added on top)
* Or you expected the system to add VAT and it didn't

## How it's handled on a specific reservation

For a one-off reservation, you can edit the price taking into account how VAT is treated for that rate:

<Steps>
  <Step title="Open the reservation">
    Find the reservation where you want to adjust the price.
  </Step>

  <Step title="Details tab → Prices">
    Edit the per-night price or the total.
  </Step>

  <Step title="Check the VAT line">
    In the reservation breakdown, you'll see if VAT is on a separate line or already included. If it doesn't match what you expected, adjust the price knowing how it's treated.
  </Step>
</Steps>

## Set VAT-included as default for a rate or agency

If you regularly work with an **agency where the price is always VAT-included** and you have to manually adjust every reservation, it's worth configuring that rate or customer as VAT-included by default. **This is done from support.**

Let us know:

* Which rate or customer (agency, company)
* Whether to apply from now on or from a specific date
* Whether already created reservations should also be recalculated

## Apply a discount that doesn't show

If you applied a discount (for example, 20% on a promotion) and it doesn't show in the final price:

<Steps>
  <Step title="Verify the discount was saved">
    Sometimes the discount field looks saved but the displayed price remains the original. Refresh the reservation and check.
  </Step>

  <Step title="Check whether the discount applies before or after VAT">
    On VAT-included reservations, a 20% discount on the total isn't the same as 20% on the tax base. Adjust based on how it was agreed with the agency.
  </Step>

  <Step title="If the discount still doesn't show, contact support">
    Could be a specific case of the rate or the discount configuration. Support will review.
  </Step>
</Steps>

## When to contact support

* You want to configure **VAT-included by default** for a rate, agency, or specific customer.
* The **discount** you applied isn't reflected in the final price after refreshing the reservation.
* The **VAT amount** doesn't match the expected rule (for example, a region with reduced 10% VAT is applying 21%).

<Warning>
  Don't manually rewrite the VAT breakdown on a validated invoice. Tax filings take amounts from the system and changing them through unofficial channels can create compliance issues.
</Warning>