> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a new rate

> How to request a new rate for your property (room only, bed and breakfast, non-refundable, etc.).

## Why creating a new rate is handled by support

A rate in Roomdoo isn't just a price — it's a set of configurations:

* **Base price** and calculation rules (per night, per stay, per person)
* **Board plan** included (room only, bed and breakfast, half board, etc.)
* **Cancellation policy** (flexible, non-refundable, partial)
* **Wubook mapping** so it's distributed to OTAs correctly
* **Mapping to each OTA** individually (Booking, Expedia, Hostelworld...)

Creating a new rate without the right mapping leaves the rate "orphaned" on a channel, or duplicates it where it shouldn't be. That's why we handle it from support — to make sure it connects well to every channel your property uses.

## What we need

When you request a new rate, include:

* **Rate name** (e.g. "B\&B Summer 2026", "Room-only non-refundable")
* **Board plan** included
* **Cancellation policy** (flexible 24h before, non-refundable, etc.)
* **Base price** or reference to a similar existing rate
* **Channels to distribute it on** (all, only Booking, direct website, etc.)
* **Whether you want to open/close this rate independently** of the others (typical for "B\&B" vs "Room only")
* **Activation date** and, if applicable, end date

<Note>
  The more specific you are, the sooner we get it live. If the new rate is for a campaign with a near-term start date, give us at least 48h notice.
</Note>

## Common cases

<AccordionGroup>
  <Accordion title="I want 'Bed and breakfast' on top of 'Room only'">
    Typical case to open/close each one independently and maximise revenue. Steps:

    1. Tell us the breakfast price per person per night
    2. Decide whether B\&B maps to the same rooms as Room only or restricts to specific types
    3. Confirm which channels it should be on (Booking is usually where B\&B sells most)
  </Accordion>

  <Accordion title="I want a non-refundable rate at a lower price">
    A discounted rate with a 100% penalty if cancelled. Steps:

    1. Tell us the price (or the % discount over the flexible)
    2. Confirm the exact cancellation policy (100% always, or from a specific lead time)
    3. State whether it should be on every channel or only some
  </Accordion>

  <Accordion title="I want a promotional rate for a specific date">
    Rates with start and end dates (for example, "Easter 2026"). Tell us the dates, the discount, and the channels.
  </Accordion>

  <Accordion title="I need to remove an old rate I no longer use">
    See [Old rate you want to remove](/en/rates/remove-old-rate). Rates aren't deleted (existing reservations would be orphaned); they're archived.
  </Accordion>
</AccordionGroup>

## When to contact support

**Always.** Creating rates affects the Wubook and OTA connection — it's critical configuration that needs validation.

<Warning>
  Don't try to create rates by duplicating an existing one through the app. Rates have a unique internal code that maps to Wubook; duplicating can end up with two rates pushing the same thing to Booking, or one of them not mapped at all.
</Warning>