> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Price mismatched by cents from an OTA

> When the price showing in Roomdoo differs by a few cents from what the OTA reported.

## Same pattern as cent-level overpayment

This is **the other side** of the same issue described in [Cent-mismatch overpayments](/en/payments/overbooking-overpayments).

When a reservation comes in from an OTA through the channel manager, the lines (room, breakfast, tourist tax, extras) are distributed and rounded independently. The sum can end up 1-3 cents above or below the total the OTA reports.

If the mismatch is **in the customer's favour** (the sum is bigger), Roomdoo flags it as overpayment.

If the mismatch is **against** (the sum is smaller), Roomdoo shows the imported total, but breaking it down you find the lines don't add up exactly.

## When it's a normal cent-level mismatch

* It's **0.01 € to 0.03 €**
* The reservation comes from an OTA (Booking, Expedia, Airbnb, etc.)
* There are several lines (room + extras)

In those cases, the real charge is fine — it's just Roomdoo's internal split that doesn't add up perfectly.

## When it's NOT a normal mismatch

* The mismatch is **larger than 0.05 €**
* It only affects one specific reservation and the rest add up fine
* There's a clear pattern (always the same OTA, always the same breakfast)

In those cases, it's more than rounding and worth reviewing.

## What to do

For small recurring mismatches:

1. Don't fix each reservation one by one
2. Accumulate them and ask for batch cleanup at month-end in a single message

For larger mismatches or patterns:

1. Contact support with several sample references
2. We review the mapping between the channel manager and Roomdoo for that OTA

## When to contact support

* The mismatch is **more than a few cents**.
* There's a clear **pattern** (same OTA, same rate, same period).
* It affects **monthly reporting** and throws off the close.

<Warning>
  Don't manually edit the price in Roomdoo to "fix" the mismatch if the reservation is already charged. Breaking the coherence between charged and invoiced amounts leaves a different accounting mismatch from the original.
</Warning>