> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Split a payment across methods

> How to charge part in cash, part by card, or split the payment between the guest and an agency.

## When you need to split a payment

Common cases:

* **Customer pays part in cash and part by card**
* **Company covers part and the guest covers the rest** (e.g. room + per diem)
* **Advance via transfer and the remainder at check-out** by another method

Roomdoo lets you record several payments on the same reservation, each with its own method.

## How to do it

<Steps>
  <Step title="Open the reservation">
    Find the reservation where you want to record the payments.
  </Step>

  <Step title="Payments tab → New payment">
    In the payments tab, click **New payment**.
  </Step>

  <Step title="Enter amount and method">
    Put in the share charged with the first method (for example, 200 € in cash) and save.
  </Step>

  <Step title="Repeat for each method">
    Click **New payment** again and enter the next amount and method (for example, 150 € by card). Repeat as many times as needed.
  </Step>

  <Step title="Verify the total adds up">
    The sum of partial payments should equal the total reservation amount. The folio should show zero balance.
  </Step>
</Steps>

<Tip>
  If one part is paid by the contracting company and another by the guest, make sure the **invoice** is issued to the right customer. Splitting the payment doesn't split the invoice — the invoice goes to the billable customer the folio specifies.
</Tip>

## Common cases

<AccordionGroup>
  <Accordion title="Half customer, half agency: one invoice or two?">
    Depends on how you agree with the agency:

    * **Single invoice to the agency for the total**: the agency pays its share, the customer pays theirs (to the hotel), but accounting-wise the agency invoices everything and then bills the customer back. Cleanest.
    * **Two separate invoices**: part to the agency, part to the customer. More complex and requires two folios or a split invoice. If you need this, contact support.
  </Accordion>

  <Accordion title="I want to take an advance by transfer and the rest at check-out">
    That's exactly the partial-payment flow. Record the advance with transfer method now, and at check-out record the rest with the matching method.

    If you want an invoice for the advance before check-out, see [Proforma vs final invoice](/en/invoicing/proforma).
  </Accordion>

  <Accordion title="I need to void a partial payment I recorded by mistake">
    Voiding a recorded payment needs support. Don't delete it directly — contact support with the detail of the payment to void (date, amount, method).
  </Accordion>
</AccordionGroup>

## When to contact support

* You need **two separate invoices** (one to the company and another to the customer) for the same reservation.
* You need to **void** a partial payment recorded by mistake.
* The **folio balance is off** after recording all partial payments.