> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# The payment link sent to the customer doesn't work

> What to do when the guest can't open or use the Roomdoo payment link.

## What the problem looks like

When you send a **payment link** to a guest (usually via Phone & Sell), it should open the payment page directly. If instead they see an unexpected register screen, a page not found error or an expired-link message, the link isn't working and we need to look into it.

## What to do

**Contact support** with:

* Booking reference
* Amount to charge
* If the customer saw a specific message (screenshot if they have one)

We regenerate the link and, if the cause was a broken configuration, leave it fixed for future reservations.

<Tip>
  While you wait for the regeneration, ask the customer to try the link in **Chrome or Safari in normal mode** (not incognito). That often resolves access on the spot.
</Tip>

## When to contact support

**Always.** Link regeneration and gateway configuration are handled on our side.