> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# INE frequently asked questions

> Answers to the most common questions when answering the INE occupancy survey with Roomdoo: dates, children, upload errors, apartments and submission.

<AccordionGroup>
  <Accordion title="Do I have to answer the INE survey every month?">
    No. Every month the INE picks a sample of accommodation providers. You only need to answer when you receive the INE's communication with the questionnaire's order number and password. See [INE occupancy surveys](/en/compliance/ine-surveys).
  </Accordion>

  <Accordion title="I haven't received the INE's communication. What should I do?">
    Usually it means your property isn't in that month's sample. If you think you should have received it, check directly with the INE.
  </Accordion>

  <Accordion title="The INE asks me for a week (or a fortnight). Which dates do I use when generating the report?">
    If you answer with the XML file, always use **the whole month**, from the 1st to the last day of the month. The INE requires it even if the questionnaire mentions a week or a fortnight. If you generate only those dates, IRIA will reject the file. See [Errors uploading the INE file to IRIA](/en/compliance/ine-upload-errors).
  </Accordion>

  <Accordion title="Does Roomdoo send the report to the INE automatically?">
    No. Roomdoo generates the XML file and you upload it to IRIA. See [Export data for the INE survey](/en/compliance/ine).
  </Accordion>

  <Accordion title="I click Generate report and nothing downloads">
    Some data is missing: for some guests (country of residence or province) or in the property's INE setup (for example, the tourism registration number or the category). The app doesn't say which; contact support with the report's period. See [INE report fails because of incomplete guest data](/en/compliance/ine-incomplete-data).
  </Accordion>

  <Accordion title="Some of the month's reservations don't appear in the report">
    The report is built from **check-ins**: reservations without check-in don't count towards arrivals, overnight stays or occupied rooms. Complete the check-ins for all the month's stays before generating the file.
  </Accordion>

  <Accordion title="Should I remove the children so the places add up?">
    No. For the INE, everyone who stays overnight counts as a traveller, whatever their age, and the traveller report requires registering them. If the file shows a places error, see [Errors uploading the INE file to IRIA](/en/compliance/ine-upload-errors).
  </Accordion>

  <Accordion title="I get an error when uploading the file to IRIA. What should I do?">
    Click **Atrás** (Back) (don't click **Acceder al cuestionario**) and see [Errors uploading the INE file to IRIA](/en/compliance/ine-upload-errors). If your case isn't there, send us a screenshot of the **Validaciones de la carga** screen.
  </Accordion>

  <Accordion title="I clicked «Cumplimentar encuesta» and now I can't upload the file">
    In IRIA's questionnaire list, **Cumplimentar encuesta** is for filling in the questionnaire by hand and cancels the option to upload the XML file. To upload the file you have to click the upload icon next to it. If you already clicked it, you can answer by filling in the on-screen form, or ask the INE's data collection unit (their details are in the questionnaire) to enable the upload again.
  </Accordion>

  <Accordion title="I clicked «Acceder al cuestionario» and it won't let me upload another file">
    That's how IRIA works: once you open the questionnaire, you can no longer upload another XML file. You can fix in the form the data that can be edited (the establishment details and, at the end, prices and staff). For anything else, contact the INE's data collection unit.
  </Accordion>

  <Accordion title="Can I edit the file in IRIA or by hand?">
    Don't edit it. If the file has errors, fix the cause in Roomdoo, generate it again and upload it again (as long as you haven't opened the questionnaire).
  </Accordion>

  <Accordion title="IRIA says it can't find the «ENCUESTA» element">
    Your survey is the **tourist apartments** one and you uploaded the hotels file. See [Tourist apartment occupancy survey](/en/compliance/ine-apartments).
  </Accordion>

  <Accordion title="My property is a rural tourism property, campsite or hostel. Why can't I use Roomdoo's file?">
    Those surveys don't accept an XML file by the INE's decision: they're answered by filling in the on-screen form in IRIA.
  </Accordion>

  <Accordion title="Where do I download the submission receipt?">
    In IRIA, under the **Cuestionarios pasados** (Past questionnaires) tab: there you can download the receipt and the PDF of the submitted questionnaire.
  </Accordion>
</AccordionGroup>

## When to contact support

If your question isn't here, write to us at [soporte@roomdoo.com](mailto:soporte@roomdoo.com) with the report's month and, if there's an error, a screenshot of the screen.


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