> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# INE: 'ADR sum by customer type isn't 100%'

> How to resolve the recurring error when submitting the INE occupancy survey when the percentage sums don't add up.

## What the error says

When uploading the Hotel Occupancy Survey (EOH) to the INE platform, the message appears:

> *"The sum of ADR by customer type is not equal to 100%"*

INE requires the average daily rate (ADR) breakdown by customer type (tourism, business, agency, online, etc.) to sum exactly 100% of the total. If the report rounding doesn't add up, the platform rejects it.

## Why it happens

It's not your property's error — it's a Roomdoo calculation issue when generating the report. When the revenue is split across customer types, individual rounding can add up to 99.99% or 100.01% instead of exactly 100%.

This case is **rare** but recurring. When it happens, it's a known issue with the report calculation.

## What to do

<Steps>
  <Step title="Don't fix the XML by hand">
    The XML is calculated automatically and manual manipulation isn't safe — balance must come from Roomdoo.
  </Step>

  <Step title="Contact support">
    Send us:

    * Report period (month and year)
    * Affected property
    * Screenshot of the error if you have it
  </Step>

  <Step title="Generate the corrected report when we notify you">
    We adjust the calculation and deliver the corrected XML for you to upload to the INE platform.
  </Step>
</Steps>

## When to contact support

**Always.** This case requires our side to act.

<Warning>
  Don't upload the report with manually edited data just to get INE to accept it. Declarations are logged and inconsistent data can trigger inspections or penalties.
</Warning>