> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Wubook: panel access, room mapping, and synchronisation

> What to do when you can't access the Wubook panel, when the room mapping is off, or when you need to force a full sync.

## No access to the Wubook panel

If you can't sign into your Wubook panel (lost credentials, old phone number on verification, locked account), **contact support**.

Send us:

* **Affected property**
* **Email** you used to sign in (if you know it)
* **Current phone** where you want to receive verifications

We reset the access details and confirm when you can sign in again.

## Rooms not showing up or showing wrong prices

If on Booking, Hostelworld, or other OTAs you see missing room types or prices that don't match what's configured in Roomdoo, the **Wubook ↔ Roomdoo mapping** is incomplete or broken.

**Contact support** with:

* **Affected property**
* **Which room types** are missing or wrong
* **Which channel** shows the issue (Booking, Expedia, Hostelworld, etc.)

We review the mapping, fix it, and trigger an update so it reaches the OTAs. The change shows up within minutes.

## Force a full synchronisation

If you suspect something isn't synced correctly between Roomdoo and Wubook (prices, availability, restrictions), you can ask us for a **full sync**.

**Contact support** with:

* **Affected property**
* **Why** you're requesting it (if there's a specific reason — e.g. "many prices were updated and we want to make sure they all reach the OTAs")

We launch the full sync. The process can take 10-15 minutes. We confirm when it's done.

## When to contact support

**Always.** Wubook access, mappings, and forced syncs are done from our side, not from the Roomdoo app.

<Warning>
  Don't edit mappings directly in the Wubook panel if you're not sure what each field does. A wrong mapping can break the sync with several OTAs at once.
</Warning>