> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Booking.com: create a Roomdoo user in your extranet
> How to set up the Roomdoo user in your Booking.com extranet so connectivity can manage rates, availability and property data.
## Why it's needed
For Roomdoo to manage connectivity with Booking.com (rates, availability and property data), a **Roomdoo-specific user has to be created inside your Booking extranet**. This is a one-off step during onboarding.
## Steps
Go to [admin.booking.com](https://admin.booking.com) and sign in with your **main user and password**.
In the top-right corner, click the **user icon**.
From the dropdown, pick **Create and manage users**.
Click **Invite a new user**.
* **Name**: use the format `Roomdoo` + your property initials in uppercase.
*Example: Hotel Villa Magna → `RoomdooVM`*
* **Email**: `otas@roomdoo.com`
* **Permissions** (next step of the form), you must tick:
* Connectivity provider
* Rates and availability
* Property details
Click **Send invitation**. The new user receives an email with the link to set up their access.
The `otas@roomdoo.com` mailbox is the connectivity team's shared inbox. When the invitation arrives, we complete the setup and the connection is ready to sync.
## When to contact support
* Booking.com **rejects the invitation** or doesn't process it.
* You've sent the invitation but **connectivity still doesn't work** after a few hours.
* You can't tick one of the required permissions (Connectivity provider / Rates and availability / Property details).
* You need to **remove or regenerate** the user for any reason (e.g. the previous setup was lost).
Don't use a personal or property email for this user: the mailbox must be `otas@roomdoo.com` so the connectivity team receives Booking's notifications and can act on them.
