> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roomdoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Airbnb: reservations not syncing

> What to do when an Airbnb reservation doesn't reach Roomdoo on a recurring basis.

## Why Airbnb is a different case

Airbnb reservations reach Roomdoo through the channel manager (Wubook, Neobookings, or whichever you use). But, unlike Booking or Expedia, **Airbnb is the most fragile source**: many sync errors come from their side, not from the path to Roomdoo.

## What to do when an Airbnb reservation doesn't arrive

<Steps>
  <Step title="Check the reservation in Airbnb's panel">
    Verify the reservation is actually confirmed in Airbnb and that no warning or error shows.
  </Step>

  <Step title="If the reservation is for today, create it manually">
    To avoid losing the room: create a direct reservation in Roomdoo with the Airbnb data (a temporary patch). Mark the sales channel correctly.
  </Step>

  <Step title="Contact Airbnb">
    You have to contact Airbnb's support so they tell you the error they're reporting. Roomdoo doesn't have visibility into Airbnb's internal notices.
  </Step>

  <Step title="Contact Roomdoo support">
    Tell us about the case (Airbnb booking reference, affected dates). We check from our side whether something is blocked in the sync chain and unblock it if needed.
  </Step>
</Steps>

## When to contact support

**Always** when an Airbnb reservation doesn't reach Roomdoo after a reasonable time and you've verified in Airbnb that it's confirmed.

We review it in parallel to what you handle with Airbnb.

<Warning>
  If you create the reservation manually as a patch, let us know. If Airbnb later processes the original reservation, you might end up with duplicates we'd need to clean up.
</Warning>